Scheduling Assistant - Site Inspection Team

Mad City Windows; Madison (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

Mad City Windows is seeking a Scheduling Assistant to enhance customer service by coordinating appointments and managing calls in a dynamic call center. This position offers a collaborative environment with opportunities for career advancement, competitive pay, and comprehensive benefits. Ideal candidates should be organized, reliable, and possess great communication skills, with flexibility in work hours.

Benefits

Comprehensive health insurance

Paid parental leave

401(k) retirement savings program

Generous paid vacation and holidays

Year-round team events

Qualifications

• Evening and weekend availability required.
• Prior customer service experience is essential.
• Strong communication and organization skills needed.

Responsibilities

• Schedule measure/inspection appointments with customers.
• Manage calls in a fast-paced environment.
• Coordinate calendars for technician availability.

Skills

Communication

Organization

Multitasking

Job description

Mad City Windows & Baths, a Renuity Company

Scheduling Assistant

Mad City Windows & Baths, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there’s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started!

As a Scheduling Assistant on our Site Inspection team, you will assist our customers by providing award-winning service and coordinating with our technicians to measure and inspect their homes prior to installation. Our call center team works with customers in all of our established markets, giving you the opportunity to work with homeowners just down the street or across the country!

What We Offer

• Competitive hourly paycommensurate with experience and skills

• Spacious newly-expanded call center space! Get away from the drop ceilings and cramped work space!

• Advancement opportunities available as our Call Center continues to grow

About the Role

In this position, you will:

• Scheduling measure/inspection appointments with customers prior to product install date

• Managing inbound and outbound calls in a fast-paced call center environment

• Coordinate many different calendars to best utilize technicians' availability

• Operate within our internal CRM to track appointments and monitor status

Key Qualifications

• Evening and weekend availability

  • The scheduled shifts will be 2pm - 10pm Monday-Thursday and 12p-8pm on Saturdays

• Prior scheduling or dispatch experience preferred

• Prior customer service experience required

• Strongand clear communication skills

• Exceptional organization skills with attention to detail

• Consistent and reliable performance

• Ability to multitask and prioritize

• Proficient knowledge of general technology and computer applications

Benefits & Perks

• Comprehensive medical, dental, life, and disability insurance tailored to you and your family’s needs

• Paid parental leave

• Robust 401(k) retirement savings program

• Generous paid vacation and holidays (PTO available from day one!)

• Year-round team events and activities

About Mad City Windows & Baths

At Mad City Windows & Baths, a Renuity company, we’re making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities—100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].

If you have a question regarding your application, please contact [e-mail]

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