Scheduling Assistant - Site Inspection Team

ZipRecruiter; Madison (WI); On-site; USD 15,000 - 20,000; Full time

Job summary

A leading home renovation company is seeking a Scheduling Assistant to provide exceptional service and coordinate technician schedules. This role offers opportunities for advancement and a supportive work environment. Join a team dedicated to making home improvement easier and stress-free.

Benefits

Comprehensive medical, dental, life, and insurance plans

Paid parental leave

401(k) retirement savings program

Generous paid vacation and holidays

Year-round team events and activities

Qualifications

• Prior scheduling or dispatch experience.
• Prior customer service experience required.

Responsibilities

• Schedule measurement and inspection appointments with customers.
• Manage inbound and outbound calls in a fast-paced environment.
• Coordinate multiple calendars to optimize technicians’ availability.

Skills

Communication

Organization

Multitasking

Job description

Job Description

Mad City Windows & Baths, a Renuity Company

Scheduling Assistant

Mad City Windows & Baths, a proud company of the Renuity family, is committed to innovation and excellence. As part of a network of seven trusted home renovation companies across the US, our mission is to revolutionize home improvement—making it faster, easier, and stress-free. We help homeowners create spaces they love, without the hassle. With expert teams in 36 states and growing, there’s likely a Renuity home in your neighborhood. We value diverse perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. We’re just getting started!

As a Scheduling Assistant on our Site Inspection team, you will assist customers by providing award-winning service and coordinating with technicians to measure and inspect homes prior to installation. Our call center team works with customers in all our established markets, offering opportunities to work with homeowners locally or across the country!

What We Offer

• Competitive hourly pay commensurate with experience and skills
• Spacious, newly-expanded call center space—say goodbye to cramped workspaces!
• Opportunities for advancement as our call center grows

About the Role

In this position, you will:

• Schedule measurement and inspection appointments with customers before the product installation date
• Manage inbound and outbound calls in a fast-paced environment
• Coordinate multiple calendars to optimize technicians’ availability
• Operate within our internal CRM to track appointments and monitor statuses

Key Qualifications

• Evening and weekend availability (Shifts: 2pm - 10pm Monday-Thursday; 12pm - 8pm on Saturdays)
• Prior scheduling or dispatch experience
• Prior customer service experience required
• Strong and clear communication skills
• Exceptional organizational skills with attention to detail
• Reliable and consistent performance
• Ability to multitask and prioritize effectively
• Proficiency with general technology and computer applications

Benefits & Perks

• Comprehensive medical, dental, life, and insurance plans tailored to your needs
• Paid parental leave
• Robust 401(k) retirement savings program
• Generous paid vacation and holidays (PTO from day one!)
• Year-round team events and activities

About Mad City Windows & Baths

At Mad City Windows & Baths, a Renuity company, we’re making home improvement faster, easier, and stress-free. Homeowners across the Midwest trust us for top-tier remodeling services. As part of Renuity, we combine local expertise with a strong brand to shape the future of home improvement. Our rapid growth offers unparalleled career opportunities—100% of our current marketing leaders started in entry-level roles. Join our team, grow your career, and help people create homes they love.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity. If you require accommodations under the Americans with Disabilities Act or similar law during the application process or to perform job duties, please contact [e-mail].

For questions about your application, contact [e-mail].

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