Scheduling Assistant - Site Inspection Team

Renuity; Madison (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

Join an innovative team as a Scheduling Assistant where you will play a crucial role in enhancing customer experience in home renovations. This position offers the opportunity to work in a dynamic call center environment, coordinating with technicians and ensuring seamless scheduling for inspections and measurements. With a commitment to making home improvement easier and stress-free, this role is perfect for individuals who thrive in fast-paced settings and are passionate about customer service. Enjoy comprehensive benefits and a supportive workplace that values growth and advancement.

Benefits

Comprehensive health insurance

Dental insurance

Life insurance

Disability insurance

Paid parental leave

401(k) plan

Generous PTO

Year-round team events

Qualifications

• Prior scheduling or dispatch experience preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Schedule measurement/inspection appointments with customers.
• Manage inbound and outbound calls in a fast-paced environment.

Skills

Customer Service

Scheduling

Communication Skills

Organizational Skills

Multitasking

Proficiency with Technology

Tools

CRM Software

Job description

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Mad City Windows & Baths, a Renuity Company

Scheduling Assistant

Mad City Windows & Baths, a proud company of the Renuity family, is dedicated to innovation and excellence. As part of a network of trusted home renovation companies across the U.S., we aim to revolutionize home improvement—making it faster, easier, and stress-free. We serve homeowners nationwide, valuing diverse perspectives and experiences.

Role Overview: As a Scheduling Assistant on our Site Inspection team, you will assist customers by providing excellent service and coordinating with technicians to schedule measurements and inspections prior to installation. Our call center team supports customers across various markets, offering you the opportunity to work with homeowners both locally and nationally.

What We Offer:

• Competitive hourly pay based on experience and skills
• Spacious, newly-expanded call center workspace
• Opportunities for advancement as the team grows

Key Responsibilities:

• Scheduling measurement/inspection appointments with customers before installation
• Managing inbound and outbound calls in a fast-paced environment
• Coordinating technicians' schedules to optimize appointments
• Using our CRM to track and monitor appointments

Qualifications:

• Availability during evenings and weekends (Shifts: 2pm-10pm Mon-Thu, 12pm-8pm Sat)
• Prior scheduling or dispatch experience preferred
• Customer service experience required
• Strong communication and organizational skills
• Reliable performance and ability to multitask
• Proficiency with technology and computer applications

Benefits & Perks:

• Comprehensive health, dental, life, and disability insurance
• Paid parental leave
• Robust 401(k) plan
• Generous PTO from day one
• Year-round team events

About Mad City Windows & Baths: We are committed to making home improvement faster, easier, and stress-free. As part of Renuity, we combine local expertise with a national brand to build the future of home renovation. We offer growth opportunities for all team members, including those who start in entry-level roles.

Renuity and its affiliates are equal opportunity employers and value diversity and inclusion. For accommodations during the application process, contact [e-mail]. For questions about your application, email [e-mail].

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Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Consumer Services