Scheduling Assistant

Derick Dermatology; Mobile (AL); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Equipment provided

Remote work in Alabama

Job summary

Derick Dermatology is seeking a Scheduling Assistant to provide comprehensive administrative and patient support in a remote capacity.

You will handle scheduling, document patient history in the EMR, and assist with contact-center tasks while upholding confidentiality and professionalism.

Qualifications

• High school diploma or equivalent is required; healthcare-specific training is a plus.
• Friendly, polite, and professional demeanor is essential.
• Strong written and verbal communication skills are important.
• Empathy and a caring attitude toward patients are required.
• Self-motivated, detail-oriented, and able to work independently.
• Must maintain strict patient confidentiality under HIPAA and related regulations.
• Reliable high-speed internet and a quiet private workspace are needed.

Responsibilities

• Assist with Scheduling and Contact Center activities.
• Answer inbound calls to schedule appointments for new or existing patients at all locations.
• Collect and document patient medical history into the EMR.
• Other duties as assigned and subject to change.

Skills

Scheduling support

Communication skills

HIPAA compliance

Empathy

Education

High school diploma

Tools

EMR software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Scheduling Assistant

Full Time Mobile, AL, US

Derick Dermatology (DD) is an internationally recognized and award-winning medical practice. Founded in 2006, our world class providers offer medical, surgical, and cosmetic dermatology care in state-of-the art facilities. Join the DD Family to protect, improve, and save the lives of patients in our communities. We pride ourselves on providing the highest quality care and outstanding patient experience. At DD, our core values underpin our culture and guide our actions:

- Servant's Heart: Find joy in serving others, ensuring our patients receive the best possible care.

- Own It: Take full accountability for the care provided and actively contribute to the betterment of our practice.

- Showtime: Bring enthusiasm, professionalism, and energy to every patient encounter and interaction with colleagues.

- DD Family: Foster a supportive and collaborative atmosphere, working as a cohesive team to achieve our common goal of exceptional patient care.

Position Purpose

The purpose of the Scheduling Assistant position is to enhance the efficiency and effectiveness of healthcare professionals by providing comprehensive administrative and patient support services using advanced virtual technologies. This role aims to streamline healthcare workflows, improve patient experiences, and contribute to the overall quality of care by delivering timely and accurate information, scheduling, and assistance, while maintaining the highest standards of confidentiality and professionalism in a virtual environment.

Roles and Responsibilities:

• Assists with Scheduling & Contact Center activities.
• Answers inbound calls to schedule appointments for new or existing patients at all locations.
• Collects and documents patient medical history into the electronic medical record (EMR).
• Other duties as assigned and subject to change as requirements evolve.

Qualifications and Education Requirements

- High school diploma or equivalent – healthcare specific training preferred, but not required.

- Friendly, polite, and professional.

- Strong communication skills, both written and verbal.

- Empathy and a caring attitude towards patients.

- Self-motivated, detail-oriented, and able to work independently.

- Ability to maintain strict patient confidentiality and adhere to US HIPAA laws and other relevant regulations.

- Reliable high-speed internet connection and a quiet, private workspace.

Additional Notes

- This position is remote, and the candidate must live in Alabama

- Derick Dermatology will provide you with appropriate equipment for your work from home environment, such as: Secure laptop, monitor, headset, and webcam. Equipment issued varies based off job function.

- The shifts are Monday-Friday 10:30am-6:30pm CST, with one Saturday every 8 weeks from 6:45am-12:30pm CST