Scheduling and Patient Services Lead

albanymed; City of Albany (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Albany Medical Center is seeking a Patient Access / Front Desk Coordinator for the HBD - Medicine Endocrinology department. You will manage check-in/check-out, greet patients, verify insurance, collect co-pays, and guide referrals and authorizations through the system.

You will also schedule procedures, maintain EMR records, and liaise with providers, care teams, and insurance companies to ensure a smooth patient experience.

Qualifications

• High School Diploma/G.E.D. required.
• Associate's Degree preferred.
• 3–5 years office experience or related medical practice experience preferred.
• Experience using an electronic health record and Microsoft Office a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Strong time management skills.
• Good judgement and problem solving abilities.
• Strong teamwork and work ethic.

Responsibilities

• Coordinate daily check in, scheduling, check out and back-end duties.
• Support staff and assist all patients at front check in desk.
• Coordinate referrals and prior authorization for diagnostics.
• Schedule surgical procedures.
• Greet patients promptly and professionally.
• Update insurance information and collect patient co-pays.
• Maintain patient records in EMR during registration.
• Communicate with providers, patients, care team and insurers.
• Be knowledgeable about state and government consent processes.
• Schedule follow-up appointments and referrals.

Skills

Customer service

Multitasking

Time management

Teamwork

Education

High School Diploma/G.E.D.

Associate's Degree

Tools

Electronic Health Record

Microsoft Office

Job description

Department/Unit:

HBD - Medicine Endocrinology

Work Shift:

Day (United States of America)

Salary Range:

$49,763.00 - $69,668.00

• Work alongside the Practice Coordinator / Manager to facilitate coordination of daily check in, scheduling, check out and back-end duties.
• Support staff and assist all patients that report to the front check in desk.
• Coordinate patients' referrals and prior authorization for additional diagnostic testing or procedures.
• Schedule surgical procedures.
• Greet patients in a prompt, courteous and professional manner.
• Interact with a diverse patient population.
• Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
• Update insurance information, attending appointment, collect patient co-pays and other duties as assigned at the time of patient check in for scheduled appointments.
• Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
• Schedule follow up appointments and referral as needed when patients check out.
• Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
• Answer incoming phone calls and direct appropriately to team members.
• Conveys professional image by adhering to the established dress code.

Essential Duties and Responsibilities

Responsible for initiating surgical booking process.

Compile booking sheets, all surgical consents, pre‑op orders, prior authorization and pre‑admission forms.

Preparing patient disability and out of work / school paperwork.

Responsible for updating the system with registration, scheduling and insurance information.

Responsible for discussing financial obligation and explaining regulatory forms and answer any questions with patient.

Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.

Understands the practice and hospital strategic plan.

Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.

Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.

Exemplifies Albany Med CARES guiding principles.

Is a champion to ensure an optimal patient experience.

Understands and promotes patient and employee safety as our top priority.

Promotes a safe environment and promptly reports issues.

Understands patient safety goals.

Qualifications

High School Diploma/G.E.D. - required

Associate's Degree - preferred

3-5 years office experience or three years of related experience in a medical practice - preferred

Experience using an electronic health record and Microsoft Office a plus.

Excellent customer service skills.

Ability to multi‑task in a high patient volume unit.

Ability to learn and utilize resources.

Strong time management skills.

Ability to review information and draw appropriate conclusions.

Good judgement and ability to problem solve; escape issues as needed.

Strong teamwork skills and work ethic.

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

• Extreme cold - Rarely
• Extreme heat - Rarely
• Humidity - Rarely
• Wet - Rarely
• Noise - Occasionally
• Hazards - Rarely
• Temperature Change - Rarely
• Atmospheric Conditions - Rarely
• Vibration - Rarely

Thank you for your interest in Albany Medical Center!

Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Thank you for your interest in Albany Med Health System!

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients,