Patient Service Associate

Albany Medical College; City of Albany (NY); On-site; USD 46,000 - 60,000; Full time

Job summary

Albany Medical Center is seeking a Patient Service Associate to register patients, collect insurance information, schedule visits, and support front-desk operations in the HBD - Pediatric Gastroenterology unit. This full-time role emphasizes accurate registration, patient communication, and coordination with the care team.

Responsibilities include using the electronic medical record for registration and scheduling, handling insurance questions, processing disability documentation, and explaining

Qualifications

• High School Diploma or equivalent required.
• 2-3 years office experience or related medical practice experience preferred.
• Experience using an electronic health record and Microsoft Office is a plus.
• Excellent customer service skills and ability to multitask in a high patient volume unit.
• Strong time management and problem-solving abilities.
• Good judgement and teamwork.
• Ability to learn and utilize resources.

Responsibilities

• Register and schedule patients for the complex scheduling workflow.
• Update the system with registration, scheduling, and insurance information.
• Prepare patient disability and out of work/school paperwork.
• Explain financial obligations and regulatory forms to patients.
• Work across multiple systems during patient interactions to support clinical workflow.
• Support department goals and patient safety initiatives.

Skills

Customer service

Multitasking

Communication

Time management

Teamwork

HIPAA awareness

Education

High School Diploma/G.E.D.

Tools

Electronic Health Records (EHR)

Microsoft Office

Job description

## Patient Service AssociateApply: 22 New Scotland Avenue Albany, NY 12208: Full time: Posted Today: 69761Department/Unit:HBD - Pediatric GastroenterologyWork Shift:Day (United States of America)Salary Range:$46,215.00 - $60,080.00Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling. • Interact with a diverse patient population. • Utilize the electronic medical record to maintain patient records via registration process and scan functionality. • Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. • Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned. • Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed. • Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies. • Answer incoming phone calls and direct appropriately to team members. • Conveys professional image by adhering to the established dress code.**Essential Duties and Responsibilities*** Responsible for registration and scheduling process for complex patients.* Responsible for updating the system with registration, scheduling and insurance information.* Prepares patient disability and out of work / school paperwork.* Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.* Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.* Understands the practice and hospital strategic plan.* Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.* Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.* Exemplify Albany Med CARES guiding principles.* Is a champion to ensure an optimal patient experience.* Understands and promotes patient and employee safety as our top priority.* Promotes a safe environment and promptly reports issues.* Understands patient safety goals.**Qualifications*** High School Diploma/G.E.D. - required* 2-3 years office experience or one year of related experience in a medical practice - preferred* Experience using an electronic health record and Microsoft Office a plus.* Excellent customer service skills.* Ability to multi-task in a high patient volume unit.* Ability to learn and utilize resources.* Strong time management skills.* Ability to review information and draw appropriate conclusions.* Good judgement and ability to problem solve; escalate issues as needed.* Strong teamwork skills and work ethic.**Physical Demands*** Standing - Occasionally* Walking - Occasionally* Sitting - Constantly* Lifting - Rarely* Carrying - Rarely* Pushing - Rarely* Pulling - Rarely* Climbing - Rarely* Balancing - Rarely* Stooping - Rarely* Kneeling - Rarely* Crouching - Rarely* Crawling - Rarely* Reaching - Rarely* Handling - Occasionally* Grasping - Occasionally* Feeling - Rarely* Talking - Constantly* Hearing - Constantly* Repetitive Motions - Frequently* Eye/Hand/Foot Coordination - Frequently**Working Conditions*** Extreme cold - Rarely* Extreme heat - Rarely* Humidity - Rarely* Wet - Rarely* Noise - Occasionally* Hazards - Rarely* Temperature Change - Rarely* Atmospheric Conditions - Rarely* Vibration - RarelyThank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.Thank you for your interest in Albany Med Health System!Albany Med Health System is an equal opportunity employer.This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.