Scheduling Analyst II

003 Seminole Hard Rock Tampa; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

Seminole Hard Rock Tampa is seeking a Scheduling Analyst to drive enterprise-wide workforce efficiency by creating data-driven staffing plans and property schedules. The role coordinates with Operations, HR, and Finance to ensure compliant labor deployment and consistent service across gaming and hospitality operations.

The Scheduling Analyst reports to the Regional Manager of Centralized Scheduling with a dotted line to Property Finance and the President.

Qualifications

• Deep understanding of workforce planning software; experience with Virtual Roster, Kronos, Amadeus, or RMS preferred.
• 3+ years of experience in workforce planning, scheduling, or operational analytics.
• Strong understanding of labor standards, scheduling optimization, and compliance frameworks.
• Excellent organizational skills with attention to detail and accuracy.
• Ability to communicate effectively and collaborate across functions.

Responsibilities

• Labor scheduling for designated functions and locations.
• Publish, maintain, and adjust weekly and monthly staff schedules to meet demand and service goals.
• Monitor staffing levels and adjust in response to volumes and requirements.
• Serve as on-site SME for scheduling systems and ensure data accuracy and time/records integrity.
• Generate and analyze reports on staffing utilization, labor costs, and productivity.

Skills

Labor scheduling

KPIs tracking

Cross-functional collaboration

Communication

Tools

Virtual Roster

Kronos

Amadeus

RMS

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The Scheduling Analyst supports enterprise-wide workforce efficiency by developing data-driven staffing plans and property-specific schedules that align with business demand, service standards, and labor requirements. Working cross-functionally with Operations, HR, and Finance, the role ensures optimal labor deployment, compliance with policies and union agreements, and consistent service delivery across gaming and hospitality operations at a specific property. Reports to Regional Manager of Centralized Scheduling with a dotted line reporting structure to Property Finance and President.

Responsibilities

• Labor planning & scheduling: Develop, publish, and maintain weekly and monthly staff schedules that align with demand forecasting, labor standards, and service goals
• Continuously monitor and adjust staffing levels in response to changing business volumes, guest demand, and operational requirements
• Coordinate with department leaders to balance workforce efficiency with service quality
• System administration & Data management: Serve as on-property subject matter expert for workforce management and scheduling systems (e.g. Virtual Roster & Workforce Dimensions), manage scheduling data accuracy, troubleshoot system issues, and ensure integrity of employee time & records
• Performance analysis & continuous improvement: Generate and analyze reports related to staffing utilization, labor costs, and productivity to support operational decision-making
• Identify process improvements that increase scheduling accuracy, operational efficiency, and employee satisfaction
• Monitor and report on key workforce metrics such as occupancy, service level, absenteeism, and adherence
• Cross functional collaboration: Partner with other involved functions (e.g., operations, finance, HR) to align labor plans with operation goals and budget targets
• Communicate schedule updates and staffing insights clearly to leaders and team members

Qualifications

Knowledge of:

• Deep understanding of workforce planning software; prior experience with Virtual Roster, Kronos, Amadeus, or RMS preferred
• Prior experience in workforce planning, scheduling, or operational analytics (3+ YOE preferred)
• Strong understanding of labor standards, scheduling optimization, and compliance frameworks
• Excellent organizational skills with keen attention to detail and accuracy
• Ability to communicate effectively and collaborate across functions

Ability to:

• Labor scheduling for designated functions / locations
• Communicate to Scheduling Manager & functional leaders on scheduling changes and gaps
• Develop & monitor labor scheduling KPIs & report out to stakeholders
• Ensure staffing and labor governance standards are upheld (e.g., overtime is within acceptable limits)

Company Culture and Hiring Preferences

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!