Scheduling Analyst

CHG; United States; Hybrid; USD 53,000 - 102,000; Full time

Benefits offered by this job

401(k) match

Healthcare benefits

Wellness programs

WFH options

Training resources

Parental leave

Tuition reimbursement

Job summary

CHG Healthcare is seeking a Scheduling Analyst to join the Customer Success/Support team. This role focuses on managing day-to-day workflow between vendor and facility contacts to ensure high-quality scheduling coverage and positive experiences for all external partners.

The Scheduling Analytics group works to maximize coverage, monitor provider availability, and identify gaps. Strong multitasking, attention to detail, and customer-focused communication are essential.

Qualifications

• College level education or equivalent work experience.
• 2 years of experience in healthcare staffing or locum tenens vendor.
• Ability to learn and master new technologies and workflows.
• Strong customer experience orientation and communication skills.

Responsibilities

• Manage facilities to maximize coverage by auditing schedules.
• Develop and maintain relationships with external and internal partners.
• Act as conduit between vendor and facility contacts for issues.
• Communicate escalations to internal stakeholders.
• Follow workflows to ensure accuracy of Locumsmart platform.
• Provide user training and support via live chat, video, or phone.
• Facilitate calls and meetings and push workflows forward.
• Create development tickets for issues found during workflows.

Skills

Locumsmart Platform

Trello

Jira

Qgenda

ShiftAdmin

AMION

VMS platforms

Microsoft Office Suite

Communication

Attention to detail

Education

College level education or equivalent

Tools

Microsoft Office Suite

Job description

Founded in 2008, Locumsmart provides web-based software-as-a-service solutions to the healthcare recruitment industry. The Locumsmart web-portal provides workflow automation, vendor management (VMS), and managed services provider (MSP) software for lowering costs, and increasing the efficiency of recruitment. Our clients include some of the largest hospital systems and staffing firms in the country.

Locumsmart is looking for a Scheduling Analyst to join our Customer Success/Support department. Scheduling Analysts manage the day-to-day interactions and progression of workflow between vendor and facility level contacts helping to ensure that we are providing positive experiences for all external members. The Scheduling Analytics team’s primary objective is to help facilities obtain the greatest amount of coverage requested to ensure continuity of care by opening scheduling needs, monitoring provider availability, consulting on potential gaps, and encouraging vigilant communication between site and vendor contacts. Attention to detail, ability to multi-task and prioritize, and a strong customer experience orientation are essential for success in this role.

Responsibilities:

• Manage assigned facilities to help ensure maximum amount of coverage by auditing schedules and confirmed coverage to identify gaps and act as a consultant to collaborate on solutions with key stakeholders to fill identified gaps.
• Develop and maintain strong working relationships with external and internal partners.
• Act as conduit between vendor and facility contacts as needed regarding potential issues, coverage changes, questions, etc.
• Effectively communicate escalations to internal stakeholders.
• Follow created workflow processes to ensure accuracy and cleanliness of Locumsmart platform.
• Conduct user training and support for assigned facilities via live chat, video conference, and phone as needed.
• Facilitate calls and meetings.
• Propel all assigned workflow responsibilities forward and problem solve or elevate any delays.
• Creation of development tickets for any issues uncovered while following workflow processes.

Qualifications:

• Ability to work effectively in multiple technologies simultaneously.
• Capacity to work quickly, without sacrificing attention to detail or quality.
• Strong customer experience orientation.
• Effective communication, both verbal and written.
• Ability to block out distractions to follow outlined processes while prioritizing escalations as needed.
• Superior memory recall and ability to manage large amounts of data.
• Capability to learn and master new technologies.
• Proficiency with Microsoft Office Suite.

Education and Years of Experience: College level education or equivalent work experience 2 years of experience in healthcare staffing, VMS, or with a locum tenens vendor

Preferredskills:

• Experience with any of the following technologies: Locumsmart Platform, Trello, Jira, Qgenda, ShiftAdmin, AMION.
• Previous experience with other VMS platforms.

We believe in fair compensation for all of our people, which is why our pay structure takes into account the cost of labor across U.S. geographic markets. For this position, we offer a pay range of $52,700 -- $102,000 annually, with pay varying depending on work location and job-related factors such as knowledge, position level and experience. During the hiring process, your recruiter can provide more information about the specific salary range for the job location. CHG Healthcare offers starting salaries for sales positions in the form of total target compensation (TTC = base + commission + bonus), which includes base pay, commission, and bonuses. Sales positions receive short-term incentives through commission plans and bonuses. On the other hand, non-sales positions have starting salaries that consist of a base salary and short-term incentives through various bonus plans, which are paid out monthly, quarterly, or annually.

#LI-GR1 In return we offer:

• 401(k) retirement plan with company match
• Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
• Flexible work schedules - including work-from-home options available
• Recognition programs with rewards including trips, cash, and paid time off
• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
• Tailored training resources including free LinkedIn learning courses
• Volunteer time off and employee-driven matching grants
• Tuition reimbursement programs

CHG Healthcare values a diverse and inclusive workforce.

We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and individuals with disabilities as an affirmative Action/Equal Opportunity Employer.

We are an at-will employer.

What makes CHG Different? You. Since founding the locum tenens industry in 1979, CHG Healthcare has been dedicated to serving the healthcare workforce and making a difference in human lives. Through our family of brands—CompHealth, Weatherby Healthcare, Global Medical Staffing, Locumsmart, Nursesmart, Modio, and CareerMD—we provide healthcare staffing solutions, including temporary and permanent placement of physicians and allied health professionals. We also offer credentialing services, innovative staffing technology, and career resources that connect employers with healthcare professionals.

Learn more at chghealthcare.com.