Mgr II, Scheduling

CHG Healthcare; Utah; Hybrid; USD 93,000 - 180,000; Full time

Benefits offered by this job

401(k) retirement plan with company m

Medical and dental coverage

Onsite health centers and wellness

Flexible work schedules including work

Recognition programs with rewards

Family-friendly benefits including...

LinkedIn learning courses

Volunteer time off and matching grants

Tuition reimbursement programs

Job summary

CHG Healthcare seeks a Scheduling Analysis Manager in Utah to lead the Scheduling Analyst team, overseeing the day-to-day workflow between vendor and facility contacts. You will mentor analysts, create tailored metrics, and coordinate with internal partners to improve scheduling efficiency.

You will drive data-driven improvements using Locumsmart tools, manage cross-functional relationships, and participate in budgeting and KPI planning.

Qualifications

• Proven experience in scheduling, operations management, or a related field.
• Strong leadership skills with the ability to lead a people leader and manage a team.
• Excellent analytical, organizational, and problem-solving abilities.
• Demonstrated ability to manage relationships with outsourcing or third-party partners.
• Proficiency in scheduling and workforce management tools and systems.
• Strong communication and interpersonal skills for cross-functional collaboration.
• Ability to work effectively with multiple technologies simultaneously.

Responsibilities

• Lead and mentor a manager responsible for daily oversight of the Scheduling Analyst team.
• Manage, mentor, and develop scheduling analysts, fostering accountability and continuous improvement.
• Create personalized metrics for each scheduling analyst based on business volume.
• Act as first escalation point and adviser for scheduling, timesheets, or related duties.
• Attend vendor meetings and communicate outcomes to scheduling analysts.
• Serve as liaison between internal teams and outsourcing partners.
• Oversee scheduling tools used by the SA team and ensure data accuracy.
• Leverage analytics to evaluate scheduling performance and drive improvements.
• Serve as final escalation point for scheduling issues and processes.
• Coordinate with HCO, Vendor Account Managers, Education, Implementation and Client Success.
• Advise on Locumsmart technology roadmap and tool enhancements.
• Maintain backlog in Development and prioritize enhancements.
• Create new workflows to improve efficiency and support growth.
• Collaborate with BI on reporting and KPI development.
• Build projections for department budget, hiring strategy, and KPIs.

Skills

Scheduling

Operations management

People leadership

Analytical skills

Vendor management

Communication

Cross-functional collaboration

Education

College level education or equivalent

4+ years healthcare staffing/VMS experience

Tools

Locumsmart Platform

Trello

Jira

Qgenda

ShiftAdmin

AMION

Microsoft Office

Job description

Founded in 2008,Locumsmartprovides web-based software-as-a-service solutions to the healthcare recruitment industry. TheLocumsmartweb-portal provides workflow automation, vendor management (VMS), and managed services provider (MSP) software for lowering costs, and increasing the efficiency of recruitment. Our clients include some of the largest hospital systems and staffing firms in the country.

Locumsmart is looking for a Scheduling Analysis Manager to join our Business Operations Department. Scheduling Analyst managers oversee the Scheduling Analyst team who manager the day-to-day interactions and progression of workflow between vendor and facility level contacts. The Scheduling Analysis Manager’s primary objective is to lead and develop their team, while also liaising with other departments inside and outside of the organization to improve upon workflow processes and efficiencies.

This role is ideal for a results-oriented professional who thrives in dynamic environments, enjoys managing people and processes, and excels at driving operational success through efficient scheduling strategies.

Responsibilities:

• Lead and mentor a manager responsible for the day-to-day oversight of the Scheduling Analyst team, while also directly managing a group of scheduling analysts.
• Manage, mentor, and develop a team of scheduling analysts, fostering a culture of accountability, collaboration, and continuous improvement through one on one’s, team meetings, etc.
• Create personalized metrics for each assigned scheduling analyst based upon level of business assigned.
• Act as first escalation point and adviser for all escalations regarding scheduling, timesheets, or any other SA responsibility.
• Attend regular vendor meetings for all Healthcare organizations where a scheduling analyst is assigned and communicate content of meeting to assigned scheduling analysts.
• Act as the primary liaison between internal teams and outsourcing partners, ensuring alignment on operational goals and resolving scheduling conflicts effectively.
• Manage and maintain various scheduling tools used by the SA team.
• Perform consistent checks of Locumsmart system to ensure cleanliness and accuracy for all scheduling analysts.
• Leverage analytical tools and methods to evaluate scheduling performance, identify trends, and recommend process improvements.
• Serve as the final escalation point for scheduling-related issues, processes, and responsibilities, with the existing department manager acting as the first point of escalation.
• Act as the primary liaison for the Scheduling Analysis team with internal counterparts, including HCO and Vendor Account Managers, Education, Implementation, Client Success, and other cross-functional teams.
• Serve as the subject matter expert on Locumsmart technology for all existing scheduling tools and potential enhancements (e.g., Scheduling & Pooling, ScheduleBot), advising on functionality, adoption, and roadmap priorities.
• Own and advocate for the Scheduling Analysis backlog in Development, prioritizing enhancements that improve accuracy, reduce manual effort, and support business growth.
• Create new workflow processes and improve upon existing ones to drive operational efficiency and support additional business.
• Partner with Business Intelligence on reporting requests and identify new performance indicators that should be tracked at the analyst, team, and department level.
• Build projections for department budget, hiring strategy, and team KPIs based on company goals.

Qualifications:

• Proven experience in scheduling, operations management, or a related field, preferably within a VMS or similar environment.
• Strong leadership skills with the ability to lead a people leader, manage a team, and foster a high performance culture.
• Excellent analytical, organizational, and problem-solving abilities.
• Demonstrated ability to manage relationships with outsourcing or third-party partners effectively.
• Proficiency in scheduling and workforce management tools and systems.
• Strong communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.
• Ability to work effectively in multiple technologies simultaneously.

Education & Years of Experience:

• College level education or equivalent work experience
• Minimum of 4 years of experience in healthcare staffing, VMS, or with a locum tenens vendor

Preferred Skills:

• Experience with any of the following technologies
  • Locumsmart Platform
  • Trello
  • Jira
  • Qgenda
  • ShiftAdmin
  • AMION
• Previous experience with other VMS platforms
• Proficiency with Microsoft Office Suite

We believe in fair compensation for all of our people, which is why our pay structure takes into account the cost of labor across U.S. geographic markets. For this position, we offer a pay range of $92,900 – $179,700 annually, with pay varying depending on work location and job-related factors such as knowledge, position level and experience. During the hiring process, your recruiter can provide more information about the specific salary range for the job location.

CHG Healthcare offers starting salaries for sales positions in the form of total target compensation (TTC = base + commission + bonus), which includes base pay, commission, and bonuses. Sales positions receive short-term incentives through commission plans and bonuses. On the other hand, non-sales positions have starting salaries that consist of a base salary and short-term incentives through various bonus plans, which are paid out monthly, quarterly, or annually.

In return we offer:

• 401(k) retirement plan with company match
• Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
• Flexible work schedules - including work-from-home options available
• Recognition programs with rewards including trips, cash, and paid time off
• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
• Tailored training resources including free LinkedIn learning courses
• Volunteer time off and employee-driven matching grants
• Tuition reimbursement programs

CHG Healthcare values a diverse and inclusive workforce.

We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and individuals with disabilities as an affirmative Action/Equal Opportunity Employer. We are an at-will employer.

What makes CHG Different? You.