Scheduling & Administration Coordinator

Mountainside Treatment Center; Canaan (CT); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Comprehensive benefit package

Paid Time Off (after 1 year)

401(k) with employer matching

Free meals on campus

Wellness reimbursement

Job summary

Mountainside Treatment Center in Canaan, CT seeks a Scheduling & Administration Coordinator to support inpatient programs by coordinating client schedules, managing administrative processes, and ensuring smooth communication across clinical departments. The role requires highly organized, detail-oriented professionals who thrive in a fast-paced setting.

You will schedule client appointments, maintain records, collaborate with teams, and assist with special projects and weekend programming as

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Previous administrative, scheduling, or healthcare coordination experience preferred.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, customer service, and interpersonal skills.
• High level of accuracy and attention to detail.
• Proficiency with Microsoft Office and ability to learn new software systems.

Responsibilities

• Coordinate scheduling for client appointments, groups, transfers, and clinical services.
• Maintain accurate schedules, documentation, billing codes, and service records in the EMR.
• Collaborate with clinical teams, Client Services, Family Wellness, and other departments.
• Schedule and coordinate outside appointments from admission through discharge.
• Monitor scheduling metrics, complete audits, and maintain data accuracy.
• Cross-train across scheduling functions to ensure coverage.
• Prepare daily team meeting materials and support administrative workflows.
• Deliver exceptional customer service to clients, families, and stakeholders.
• Assist with special scheduling initiatives and weekend programming logistics.

Skills

Scheduling coordination

Organizational skills

Communication skills

Customer service

Interpersonal skills

Microsoft Office

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Job description

Description

Scheduling & Administration Coordinator

Canaan, CT

About the Position:

The Scheduling & Administration Coordinator plays a vital role in supporting the daily operations of our inpatient programs by coordinating client schedules, managing administrative processes, and ensuring seamless communication across clinical departments. This position is ideal for a highly organized, detail-oriented professional who enjoys working in a collaborative healthcare environment and thrives in a fast-paced setting where no two days are the same.

Schedule:

Sunday - Thursday: 8:00 am - 4:30 pm

Your Role:

• Coordinate scheduling for client appointments, groups, transfers, and other clinical services across assigned inpatient departments.
• Maintain accurate schedules, documentation, billing codes, and service records within the electronic medical record.
• Collaborate with clinical teams, Client Services, Family Wellness, and other departments to ensure continuity of care throughout the client experience.
• Schedule and coordinate outside appointments and services from admission through discharge.
• Monitor scheduling metrics, complete audits, and maintain data accuracy to support operational excellence.
• Cross-train across multiple scheduling functions to provide coverage and ensure seamless department operations.
• Prepare daily team meeting materials and support administrative workflows, including room scheduling and service requests.
• Deliver exceptional customer service when communicating with clients, families, and internal stakeholders.
• Assist with special scheduling initiatives, weekend programming logistics, and other administrative projects as needed.

Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Previous administrative, scheduling, or healthcare coordination experience preferred.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, customer service, and interpersonal skills.
• High level of accuracy and attention to detail.
• Proficiency with Microsoft Office and the ability to learn new software systems.
• Comfortable working collaboratively across multidisciplinary teams.
• Experience in behavioral healthcare, substance use treatment, or a healthcare setting is a plus.

Compensation:

The base rate of pay for this position is $20.00 to $22.00 per hour. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

Benefits:

• Comprehensive benefit package
• Paid Time Off (which increases after 1 year with Mountainside)
• Paid holidays including a Multicultural Holiday
• 401(k) with employer matching
• Free meals while working on the Canaan campus
• Monthly $75.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue.

About Mountainside:

Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success.

Here at Mountainside Treatment Center, we strongly prefer all employees to be fully vaccinated for Covid-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC.

Mountainside is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.