SCHEDULER, UHealth Sole Mia

University of Miami; Florida; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Tuition remission

Competitive pension

Job summary

University of Miami Health System seeks a patient services coordinator within Radiation Oncology to manage complex scheduling across providers and modalities, ensure accurate patient data, and support multiple teams. The role emphasizes HIPAA compliance, communication with clinical staff, and maintaining a high level of patient satisfaction.

The position requires data entry accuracy, the ability to work flexible hours, and experience in a high-volume medical setting.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years of relevant experience.
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing, and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University's core values.

Responsibilities

• Assist with managing expectations surrounding pre and post patient care.
• Obtain or review patient demographic, insurance, and referral information.
• Review clinical records for completeness including authorization and signatures.
• Answer department phones: triage, answer questions, direct calls, document messages.
• Greet visitors and callers, handle inquiries, direct to appropriate staff.
• Collaborate with staff to ensure smooth workflow in the practice.
• Provide coverage for co-workers when needed.
• Communicate with physicians, managers, and staff regularly.
• Maintain confidentiality of all information.
• Follow university policies and safeguard assets.
• This list may expand to include other duties as necessary.
• Coordinate complex patient schedules across multiple teams.

Skills

Data entry

Effective communication

Evenings/nights/weekends flexibility

Data collection/analysis

Independent work

Team collaboration

Commitment to values

Education

High school diploma or equivalent

Job description

JOB FUNCTIONS

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• Education: High school diploma or equivalent
• Experience: Minimum 3 year of relevant experience
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing, and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University's core values.

DEPARTMENT ADDENDUM - RADIATION ONCOLOGY

1. Coordinate complex, multi-step patient schedules involving providers, procedural areas, Nuclear Medicine, CTU, OR, authorization teams, pre-operative assessment, research teams, and referring clinical teams.
2. Responsible for the scheduling of appointments for OR Radiation Oncology procedures, Theranostics, HDR Brachytherapy and other modalities as assigned.
3. Maintain accurate work queues, pending-item trackers, treatment calendars, authorization checkpoints, dose-order deadlines, laboratory due dates, and patient reminder dates.
4. Confirm required orders, imaging, laboratory results, treatment plans, consent status, and supporting documentation are available for review by the responsible clinical team.
5. Communicate status updates, barriers, delays, denials, missing requirements, and escalation needs to the appropriate provider and care team.
6. Prepare and send approved patient instructions and educational materials; document communication in the designated medical record.
7. Works closely with the central and Radiation Oncology insurance verification teams.
8. Engages with the referring physician offices to acquire missing orders, if necessary, and to confirm correct clinical information.
9. Applies physical age-specific and/or developmental care needs of patients according to their documented physical/development requirement by competency validation checklist: Children Adolescents Adults Geriatric Challenged/Disabled
10. Adheres to any regulatory body guidelines governing modality including but not limited to: Joint Commission, AHCA, ACR, FL DOH and FDA/MQSA.
11. Coordinating services with other clinical areas.
12. Perform general office duties in a timely and accurate fashion.
13. Participates in the training of other personnel within the department.
14. Create workflow to strategically fill OR, Theranostics, HDR and other assigned modality schedules as vacancies appear.
15. Ensures a high degree of customer satisfaction by consistently adhering to our DIRECCT values.
16. Complies with the hospital requirements, Joint Commission for Accreditation of Healthcare Organizations, State requirements and works closely with the HIPAA Privacy Office to ensure HIPAA compliance.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encou