SCHEDULER, UHealth Sole Mia

200 UM Corp (Enterprise); United States; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

University of Miami is seeking an administrative professional to support Radiation Oncology operations, handling patient demographics, insurance information, and referrals. The role requires strong data entry, communication, and organizational skills to ensure efficient patient flow and accurate records.

Responsibilities include triaging calls, coordinating complex schedules, and ensuring confidentiality per HIPAA and university policies.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years of relevant experience.
• Skill in data entry with minimal errors; ability to communicate effectively in writing and speech.
• Ability to work evenings, nights, and weekends as necessary.
• Able to collect, organize, and analyze data; work independently or collaboratively.
• Commitment to the University’s core values.

Responsibilities

• Assist in managing pre- and post-patient care expectations.
• Review patient demographics, insurance data, and referrals.
• Answer phones and document messages in the appropriate software.
• Coordinate scheduling for multiple departments and providers as needed.
• Maintain confidentiality and comply with HIPAA and university policies.
• Perform general office duties and support coworkers as required.

Skills

Data entry

Communication

Data collection

Organization

Independent work

Education

High school diploma or equivalent

Job description

JOB FUNCTIONS

Assists the department in managing expectations surrounding pre and post patient care. Obtains or reviews all patient demographic information, insurance information and referral numbers. Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information. Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software. Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs. Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice. Provides coverage for responsibilities of co-workers when assigned or as need arises. Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis. Maintains confidentiality of all information. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education: High school diploma or equivalent Experience: Minimum 3 year of relevant experience Knowledge, Skills, and Attitudes: Skill in data entry with minimal errors. Ability to communicate effectively in both oral and written form. Ability to work evenings, nights, and weekends as necessary. Skill in collecting, organizing, and analyzing data. Ability to work independently and/or in a collaborative environment. Commitment to the University’s core values.

DEPARTMENT ADDENDUM – RADIATION ONCOLOGY Department Specific Functions

Coordinate complex, multi-step patient schedules involving providers, procedural areas, Nuclear Medicine, CTU, OR, authorization teams, pre-operative assessment, research teams, and referring clinical teams.

Responsible for the scheduling of appointments for OR Radiation Oncology procedures, Theranostics, HDR Brachytherapy and other modalities as assigned.

Maintain accurate work queues, pending-item trackers, treatment calendars, authorization checkpoints, dose-order deadlines, laboratory due dates, and patient reminder dates.

Confirm required orders, imaging, laboratory results, treatment plans, consent status, and supporting documentation are available for review by the responsible clinical team.

Communicate status updates, barriers, delays, denials, missing requirements, and escalation needs to the appropriate provider and care team.

Prepare and send approved patient instructions and educational materials; document communication in the designated medical record.

Works closely with the central and Radiation Oncology insurance verification teams.

8. Engages with the referring physician offices to acquire missing orders, if necessary, and to confirm correct clinical information.

Applies physical age-specific and/or developmental care needs of patients according to their documented physical/development requirement by competency validation checklist: Children Adolescents Adults Geriatric Challenged/Disabled Adheres to any regulatory body guidelines governing modality including but not limited to: Joint Commission, AHCA, ACR, FL DOH and FDA/MQSA.

11. Coordinating services with other clinical areas.

12. Perform general office duties in a timely and accurate fashion.

13. Participates in the training of other personnel within the department.

Create workflow to strategically fill OR, Theranostics, HDR and other assigned modality schedules as vacancies appear.

Ensures a high degree of customer satisfaction by consistently adhering to our DIRECCT values.

Complies with the hospital requirements, Joint Commission for Accreditation of Healthcare Organizations, State requirements and works closely with the HIPAA Privacy Office to ensure HIPAA compliance.

• The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, SouthFlorida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.

As an academic medical center, we are proud to serve SouthFlorida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care.

We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer.

Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer.

Applicants and employees are protected from discrimination based on certain categories protected by Federal law.