Scheduler Senior - Orthopedic Surgery

CHRISTUS Health; Longview (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

CHRISTUS Health is seeking a Scheduling Clerk to coordinate and support the outpatient rehab scheduling department. The role involves clerical tasks, record-keeping, and ensuring high-quality patient service by directing inquiries and maintaining confidentiality.

The successful candidate will assist the Lead Scheduler with workload management, schedule appointments accurately, and perform follow-up calls to gauge patient satisfaction while upholding departmental policies and professional

Qualifications

• High school diploma or equivalent required.
• Basic computer knowledge is essential.
• Strong verbal and written communication skills.
• Excellent customer service abilities.
• Good interpersonal and analytical skills; ability to work under pressure and maintain confidentiality.

Responsibilities

• Coordinate daily scheduling activities for the department.
• Assist Lead Scheduler with outpatient rehab workload.
• Direct patients, visitors, and calls to appropriate departments.
• Maintain accurate department records and filing system.
• Schedule appointments and document dates, times, and names.
• Perform clerical duties; proofread, copy, and distribute letters and reports.
• Conduct follow-up calls with prior patients to assess satisfaction.

Skills

Basic computer knowledge

Effective communication

Customer service

Interpersonal skills

Analytical skills

Confidentiality

Education

High school diploma or equivalent

Job description

Responsible for coordinating and facilitating the routine activities of the scheduling department. Assists the Lead Scheduler with the outpatient rehab workload by performing clerical activities necessary for the efficient and effective operation of the department.

• Maintains consistency with Administrative and Departmental policies with appropriate behavior, dress, attitude, attendance, confidentiality, professionalism, and reliability.
• Greets and obtains information necessary to direct patients, visitors, and telephone callers to the appropriate individual or department. Uses initiative and judgment to ensure that proper attention is given to matters of priority, especially patient care complaints.
• Maintains current and accurate records in the department.
• May schedule appointments for therapy staff, informing appropriate persons, noting on the schedule the correct date, time, and name.
• Types correspondence, reports, etc., meeting deadlines, proofreads to ensure accuracy and coherence, copies and distributes letters, reports, etc., as directed, maintains a functional and orderly filing system for retrieval of office and patient files.
• Responsible for ensuring patient satisfaction by performing follow-up phone calls with prior patients and reporting findings.

Requirements:

Education/Skills

• High school diploma or equivalent
• Basic computer knowledge
• Ability to communicate effectively, both verbally and in writing
• Demonstrates excellent customer service skills
• Must demonstrate good interpersonal and analytical skills, the ability to work under stress and maintain composure, be able to prioritize tasks and maintain confidentiality.

Experience

• One year clerical or a comparable position preferred.

Licenses, Registrations, or Certifications

• None required

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time