Scheduler / Retail Sales Associate / Customer Service / Receptionist

Elements Massage; Coral Springs (FL); On-site; USD 25,000 - 40,000; Part time

Job summary

An established wellness studio is seeking a part-time front desk receptionist to enhance customer service and retail sales. This role requires a confident and engaging personality, with a focus on scheduling appointments and managing client interactions. The ideal candidate will possess experience in the massage or wellness industry, demonstrating strong customer service skills and a flexible schedule. Join a dynamic team where your contributions will help create a welcoming atmosphere and drive the success of wellness programs. Enjoy perks like free massages and healthcare discounts while being part of a supportive environment that values your growth and success.

Benefits

Eligible for pay increases after 90 days

Sales bonuses

Discounted healthcare at CareSpot Urgent Care

Free monthly massage

Free membership at the Salt Room

Discounted chiropractic care

Optional Aflac insurance benefits

Longevity rewards for team members

Qualifications

• Must have front desk experience in massage, wellness, or fitness.
• Strong customer service and appointment scheduling skills are required.
• Ability to handle multiple tasks and remain flexible.

Responsibilities

• Create a calm environment and manage lobby flow effectively.
• Schedule appointments and handle client intake processes.
• Address client requests and maintain studio cleanliness.

Skills

Massage/Wellness/Fitness/Medical Front Desk experience

Appointment scheduling

Customer service skills

Answering phones

Greeting and engaging with clients

Sales experience

Attention to detail

Ability to remain calm under stress

Education

High School Diploma or equivalent

Tools

Web-based scheduling

Job description

Overview

If you’re looking for a scheduling / front desk receptionist / retail sales associate / customer service position AND have MASSAGE/WELLNESS/FITNESS/MEDICAL FRONT DESK EXPERIENCE then look no further! This is a part-time position, the average work schedule will be 18-24 hours a week, including evenings until 9:30 PM.

Elements Massage is a wellness studio looking for an engaging, team-oriented, confident, and outgoing personality to lead retail sales and customer service of potential clients and current members. Our business is built on Elements Wellness Program sales and we reward our team when we meet our objectives. We are open 7 days a week. Applicants must have a flexible schedule and be available for 3-4 shifts per week including: 3 PM - 9:30 PM WEEKDAYS AND WEEKENDS. Flexibility is a must.

Our team members earn commission for wellness plan sales and have opportunities to earn up to $200+ in additional monthly bonuses based on monthly established goals.

Responsibilities

Responsibilities and Duties:

• Creates a calm environment.
• Answers phones professionally.
• Utilizes all scripts and job aides to convert phone calls into appointments, including matching clients and therapists correctly based on our level system and client’s problem areas.
• Schedules appointments correctly.
• Thoroughly documents all appointment notes and profile notes to ensure communication is clear and documented.
• Demonstrates knowledge of our massage model, therapist skill levels, and price structure.
• Proficient with massage therapy terminology.
• Upgrades longer appointment sessions and enhancement add-on services.
• Greets every client with a smile.
• Manages lobby flow, ensuring sessions are marked arrived, starting and ending on time.
• Proficient and flawless client intake data entry process including PRC Cards.
• Understands MBO-Sales and Checkout Process.
• Collects cash and enters credit card Massage Therapist tips in MBO.
• Correctly charges clients for appointment sessions, with assistance.
• Rebooks client appointments after their sessions.
• Explains the Membership to the Wellness Program, entering contracts in MBO, with assistance.
• Sells Gift Cards, with assistance.
• Addresses emergency scheduling issues quickly and professionally.
• Provides helpful responses to requests from clients and involves management as needed.
• Addresses client requests and disputes professionally and efficiently.
• Follows and completes Opening and Closing Checklist and tasks daily.
• Follows all HIPAA regulations and Element’s privacy practices.
• Communicates and works harmoniously with coworkers and the management team.
• Provides timely and appropriate communication with studio management.
• Demonstrates flexibility.
• Studio cleanliness and COVID safety protocols - including but not limited to, hourly lobby, studio, and bathroom checks to ensure everything is clean, orderly, and stocked.
• Completes tasks by deadlines as assigned by the management team.
• Other duties as assigned.

Qualifications

Qualifications and Skills:

• Massage/Wellness/Fitness/Medical Front Desk experience required.
• Appointment scheduling.
• Must be available to work days, evenings, weekdays, and Sundays. Flexible schedule is a must.
• Answering phones.
• Greeting and engaging with clients.
• Reliable and dependable.
• Ability to adhere to a set work schedule, including arriving on time and working all scheduled shifts and hours.
• Customer service skills.
• Professional presentation.
• Computer proficiency - Web-based scheduling, a plus.
• Massage, healthcare, or wellness industry experience is a plus.
• Sales experience, membership sales experience is a plus.
• Attention to detail and ability to follow instructions (written and verbal) is essential.
• Ability to remain flexible in a constantly changing environment.
• Ability to remain confident and calm under stress.
• Valid driver’s license and up-to-date auto insurance (for offsite events and training only).

FL01001

Benefits

Studio Specific Benefits:

• Eligible for pay increases after 90 days and every 6 months.
• Sales bonuses.
• Discounted healthcare at CareSpot Urgent Care for routine and urgent medical care.
• Free monthly massage.
• Free membership at the Salt Room, including Salt Therapy and Infrared Sauna.
• Discounted chiropractic care.
• Optional Aflac insurance benefits.
• Longevity rewards for team members at their annual milestones.

Legal Disclaimer: 2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage + design are registered trademarks owned by ETM.