Scheduler/Registration/Medical Assistant

Garrett Regional Medical Center; Oakland (MD); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Tuition Program

Retirement

Paid Time Off

Wellness Program

Job summary

SPGC Specialty Physicians of Garrett County, LLC is seeking an administrative professional to manage patient registration and billing. You will collect payments, verify insurance details, and handle documentation for privacy notices. Some Medical Assistant support may be required.

Key duties include obtaining consent forms, presenting insurance information to patients, and maintaining accurate records in registration systems. This is a fast-paced outpatient setting in Oakland, MD.

Qualifications

• Post-secondary certification not required beyond CMA, BLS where applicable.
• High school diploma or equivalent and background check completed.
• Ability to manage patient demographics, billing and insurance information.

Responsibilities

• Register patients and enter demographics/billing/insurance data into systems.
• Explain insurance and payment options to patients and families.
• Collect deposits and patient payments; balance daily receipts and cash drawer.
• Prepare consent forms and obtain electronic signatures for treatment and financial obligations.
• Greet patients, escort to exam rooms, and support clinical staff as needed.

Skills

Customer service

Medical billing

Computer skills

Attention to detail

Communication skills

Multi-tasking

Education

High school diploma or equivalent

CMA certification

BLS certification

Background check required

Job description

Performs a variety of administrative and clerical duties to manage patient registration and patient financial obligation. Assists with Medical Assistant duties as needed.

Minimum Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE

• High school diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.
• National Certification as CMA.
• Obtain certification in Basic Life Support within 30 days of hire date.

CORE DUTIES AND RESPONSIBILITIES

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification. Provides to the patient, information concerning insurance, payment of bills and hospital procedures.
• May complete managed care responsibilities in regard to obtaining pre-certification and authorizations.
• Prepares WVU Medicine standard consent form, notice of privacy practice and/or other necessary paperwork related to registration and presents to patient/family/legal guardian for signatures. Obtains electronic signature for consent to treat and patient financial obligations.
• Collects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems.
• Prepares armband for patient identification.
• Balances daily receipts and cash drawer for patient payments as needed. Follows up on accounts as indicated by system flags (courtesy dismissal/comments/red stickers).
• May initiate various screenings and obtains all pertinent information for coverage and completes appropriate paperwork.
• Performs medical necessity checks and completes Advanced Beneficiary Notice as needed.
• Schedules, reschedules, or cancels patients in accordance with hospital workflows.
• Checks for order completeness and validate order against scheduled service.
• Greets and escorts patients to exam rooms; prepares for physician visit by obtaining initial information and vitals.
• Assists with and/or performs immunizations, medicine refills, and ECG’s.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping.
• Visual acuity must be within normal range.
• Manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.
• Sittting and/or standing for extended periods of time.
• Reading and comprehension ability.

WORKING ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High volume, fast paced environment.
• Exposure to communicable disease.
• Frequent interactions with patients, medical staff, and support staff daily on a continual basis.. Work is performed in a standard outpatient clinical environment. Volume of patients very high.
• Required considerable attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.
• Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services.
• Must be able to provide information on demand, at times taking request from several sources.
• Must be able to work with a variety of personality types and interact with individuals with various levels of education, capabilities, and communication skills.
• Very fast paced and demanding office setting.

Skills And Abilities

• Ability to accurately utilize applicable computer software and equipment for access processing & demonstrates ability to follow down time procedures.
• Demonstrate knowledge of procedure to report and/or document unsafe/hazardous conditions, incidents and defective equipment in compliance with hospital policy.
• Requires considerable attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.
• Requires the ability to memorize a considerable amount of information, and to be able to reference information not retained from written sources or from appropriate personnel.
• Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services.
• Excellent written and verbal communication skills and the ability to understand written and verbal communication.
• Basic knowledge of medical terminology.

Scheduled Weekly Hours

40

Shift

United States of America (Non-Exempt)

Compensation Range

$17.61 - $26.42

Position is eligible for shift differentials based on shift worked and eligible for overtime pay hours over 40 hours per week

Company

SPGC Specialty Physicians of Garrett County, LLC

Cost Center

8240 SPGC Surgery

Address

255 North Fourth Street

Oakland

Maryland

Benefit eligible employees classified as at least 0.5 eligible for

• Medical, Dental, Vision, Disability Coverage, Tuition Program, Retirement, Paid Time Off, Wellness Program

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.