Scheduler

The Christ Hospital; Wilmington, Northern (OH, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

The Christ College is seeking a detail-oriented frontline scheduler to manage patient and physician appointments, check-in/out, and insurance verification in a busy medical office. You will handle calls, route messages, and maintain accurate EMR records while ensuring confidentiality and courteous service.

Ideal candidates will have 1–3 years of medical office experience, strong computer skills (Outlook, Word, Excel), and a commitment to HIPAA compliance and patient privacy.

Qualifications

• Strong verbal and social skills to interact respectfully with patients, physicians, visitors, and colleagues.
• Excellent customer service skills.
• Knowledge of health insurance coverage and requirements.
• Ability to make change, post payments, and balance logs.
• Analytical skills for decision-making based on clinical and facility needs.
• Knowledge of and compliance with HIPAA privacy requirements.

Responsibilities

• Schedule daily patient and physician appointments and manage follow-up visits.
• Answer phones, route messages, and direct inquiries to the appropriate staff.
• Greet and check in/out patients, verify insurance, and complete required forms.
• Collect co-pays and outstanding balances; update patient financial records.
• Maintain front desk cleanliness and manage office supplies; keep EMR queues updated.
• Process referrals, pre-certifications, and related paperwork as needed.

Skills

Verbal and interpersonal communication

Customer service skills

Health insurance knowledge

Confidentiality and HIPAA

Multi-tasking and organization

Analytical skills

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Copier

Fax

Telephone system

Postage equipment

Job description

Job Description

Manages daily patient and physician scheduling using Practice Management system for ordering of labs, diagnostic test orders and scheduling doctor's visits, follow-up appointments and hospital procedures and surgeries as needed. Schedules appointments in order to optimize patient satisfaction, provider time and treatment room utilization. Confirms appointments and scans orders into Electronic Medical Record (EMR). Assignments may be of a confidential manner and require judgment and discretion at all times.

Responsibilities

Answers telephone and directs calls to appropriate staff, makes daily patient, physician and other phone calls. Receives and routes messages, correspondence and administrative documents to the appropriate staff. Performs phone system/answering service functions. Manages the physician's outlook calendar as needed.

Greets visitors and patients. Preforms patient check-in and check-out including full registration when necessary including determining all insurance coverage's as primary, secondary, tertiary, etc. and completing required paperwork for all appropriate patients. Responds to patient, prospective patient, drug reps and visitor inquiries in a courteous manner. Collects co-pays and outstanding balances. Obtains, records, and updates personal and financial patient information and signatures from Patients as determined by Medicare, State and Federal guidelines. Must stay abreast of current insurance rules and policies.

Maintains cash drawer, logs co-pays and other payments, reconciles balances. May prepare and reconcile deposit slip.

Verifies referrals and performs pre-certifications as appropriate. Types, mails, faxes correspondence as needed including sending patient letters, new patient paperwork, etc. Manages various work queues in EMR as needed.

Orders office supplies and maintains front office and reception area cleanliness.

All other clerical duties as assigned.

Qualifications

EDUCATION: High School Diploma or equivalent.

YEARS OF EXPERIENCE: One to three years' experience Customer Service required. Medical office experience and 1-year prior scheduling experience preferred.

REQUIRED SKILLS AND KNOWLEDGE: Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel) required. Must be able to multi-task and maintain confidentiality. Must pass skills assessment tests and have the following skills:

1. Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone. Excellent customer service skills.
2. Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification.
3. Knowledge of health insurance coverage, requirements.
4. Ability to make change if co-pays are collected, to post, and to balance the log sheet (basic math).
5. Analytical skills required to make decisions based on the facility and clinical situation at hand.
6. Knowledge of and compliance with HIPAA privacy requirements.