Scheduler- Private Duty Care

Freedom-Village-At-Bradenton; Bradenton (FL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Job summary

Freedom Village of Bradenton in Bradenton, FL seeks an experienced Scheduler for Innovative Home Services to coordinate and oversee the private duty program within our senior living community.

The role partners with the Director and Manager to ensure seamless scheduling, quality service, and high client satisfaction. On-call duties are required, with additional compensation for after-hours coverage.

Qualifications

• High school diploma or GED required.
• One year of experience working with older adults preferred.
• One year of scheduling experience required.
• Intermediate computer experience; MS Word, Outlook, Excel.
• Excellent customer service and communication skills.
• Self-directed with the ability to work with little supervision.
• Flexible and cooperative in fulfilling obligations.

Responsibilities

• Coordinate and oversee client services scheduling.
• Review client information to determine private duty needs and assign personnel.
• Instruct and guide personnel to ensure quality service.
• Partner with the Director for in-service and training programs, QA, marketing, and labor management.
• Take turns with the on-call phone after hours during weekdays and weekends.
• Assist with billing tasks.
• Provide direct care HHA services when needed and complete required tests for HHA certification.
• Maintain client and associate records in compliance with regulations.

Skills

MS Word

Outlook

Excel

Customer service

Communication

Self-directed

Flexibility

Education

High school diploma or GED

Job description

The Scheduler of Innovative Home Services private duty care assists the manager in overseeing the operations of the private duty program at Freedom Village of Bradenton, our senior living community.

As a life care community, our residents have options to support them as health needs change, and Innovative Home Services (IHS) private duty is an important part of the care and services provided on our campus.

The scheduler assists the Manager of Innovative Home Services and partners with the Director to lead the private duty program at, our senior living community.

The IHS Scheduler acts as a liaison between the agency, clients, and associates. Their primary function is to schedule and manage the flow of client care, ensuring that quality service is provided, and client satisfaction is met.

Taking the on-call phone for issues that may arise after business hours with clients and aides is required at least one weekend per month and during the week as needed. Additional compensation for this is included.

Responsibilities Include:

• Coordinates and oversees client services scheduling.
• Reviews client information to determine private duty needs and assigns appropriate personnel.
• Instructs and guides personnel to promote effective performance and delivery of quality service.
• Partners with the Director for in-service and training programs, quality assurance protocol, marketing, and labor management.
• Taking turns with the on-call phone after business hours during the week and weekends.
• Assists with billing tasks
• Will provide direct care HHA services to residents when needed, so must be able to take test to pass HHA certification. Full training is provided.
• Ensures proper maintenance of client and associate records in compliance with regulation and policy.

Qualifications:

• High school diploma or General Education Degree (GED) required.
• One-year experience working with older adults or in a related health care setting preferred.
• One-year scheduling experience required.
• Complies with accepted professional standards and practice.
• Intermediate computer experience; must have experience with MS Word, Outlook, Excel
• Has excellent customer service and communication skills.
• Is self-directed with the ability to work with little supervision.
• Is flexible and cooperative in fulfilling obligations.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

Frequent standing, stooping, bending, stretching, squatting; may be exposed to blood and body fluids which may contain HIV and/or HBV; must be able to transport residents via wheelchair, gerichair or shower chair, pushing up to 150 lbs. unassisted. Must be able to transfer, lift, turn and position a resident weighing up to 125 lbs. unassisted, or with the assistance of one for a resident weighing over 125 lbs. Must be able to stoop, bend, stretch, squat, stand, and walk for up to 90% of the work day. May be subjected to offensive odors and combative behavior. Must be able to reach up to a level of six feet; must be able to push a dietary cart up to 40 lbs unassisted. Must be able to lift and carry up to 20 lbs. frequently, and 50 lbs. occasionally

Job Type: Full-time Business hours: 9am-5pm occasional evening and/or weekend work.

Salary: $23.-$ 25. per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Medical specialties:

• Home Health

Location

• Bradenton, FL 34209: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person