Scheduler – Physician Office - St. Francis Medical Center

Bon Secours Health System; Midlothian (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

Bon Secours Health System is seeking a Scheduler for their Physician Office in Midlothian, VA. The role involves scheduling appointments, managing patient information, and ensuring efficient service delivery. Candidates should have a High School Diploma and strong customer service skills, with a commitment to quality patient care.

Benefits

Comprehensive medical, dental, and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance with AD&D

Retirement plan contributions when eligible

Paid time off

Educational assistance

Qualifications

• At least one year of computer experience.
• Strong customer service skills.
• Excellent interpersonal, oral, and written communication skills.

Responsibilities

• Accurately schedule patient appointments and maintain detailed records.
• Verify pre-authorizations and referrals.
• Provide courteous and efficient service to patients.

Skills

Customer Service

Communication

Medical Terminology

Education

High School Diploma

College Education or Equivalent Experience

Job description

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours: 40

Work Shift: Days (United States of America)

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body, and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence, and respect. Bon Secours seeks people committed to our values of compassion, human dignity, integrity, service, and stewardship to create an environment where associates want to work and help communities thrive.

Position: Scheduler – Physician Office - St. Francis Medical Center - Midlothian, VA

Work week: Monday through Friday.

PRIMARY FUNCTION / GENERAL PURPOSE OF POSITION

Under the supervision of the Department Supervisor or Manager, the Scheduler is responsible for accurately scheduling appointments, registering patients, verifying pre-authorizations and referrals, confirming and maintaining patient diagnostic appointments, surgeries, and consultations. The Scheduler pre-registers patient appointments across departments and handles related tasks, including work queue management and incoming calls for Bon Secours - Tuckahoe Orthopedics clinics, hospitals, and ambulatory surgery center.

The Scheduler also ensures accurate documentation of patient information for hospital and physician records, governmental requirements, billing, and third-party payers. Providing courteous and efficient service to patients, the Scheduler verifies pre-registration information professionally and promptly with the care team.

ESSENTIAL JOB FUNCTIONS:

• Accurately schedule patient appointments and maintain detailed records.
• Notify staff of special needs or interpretation services required for visits.
• Enter demographic, insurance, guarantor, PCP, workers compensation, and third-party payor information into the system.
• Answer phones and coordinate with physicians, clinical staff, and leadership to build daily schedules, adjusting for provider time off.
• Work independently with minimal supervision.
• Confirm appointments with external organizations for referrals.
• Participate as a team member and perform additional duties as needed, including cross-training support roles.

REQUIRED QUALIFICATIONS:

• High School Diploma
• At least one year of computer experience
• Strong customer service skills
• Excellent interpersonal, oral, and written communication skills
• Good knowledge of medical terminology

PREFERRED QUALIFICATIONS:

• Bilingual abilities (not required)
• College education or equivalent experience
• Typing speed of 50 words per minute with accuracy
• Experience in customer service

OTHER FUNCTIONS:

• Clear diction and audio acuity for effective communication.
• Schedule appointments using computerized systems.
• Recognize and respond to urgent/emergent situations per protocols.
• Build and maintain effective relationships with staff and physicians.
• Manage job stress effectively.
• Document work processes as required.
• Perform other duties as assigned, supporting other departments when needed.
• Adhere to organizational policies and demonstrate professional behavior at all times.

MISSION AND VALUES

All employees are responsible for applying continuous quality improvement principles, treating everyone with dignity, respect, kindness, and understanding, and supporting the organization’s commitment to quality and service.

This description is not exhaustive and does not constitute a contract. Employment is at-will.

Bon Secours is an equal opportunity employer.

Benefits:

• Comprehensive medical, dental, and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance with AD&D
• Retirement plan contributions when eligible
• Paid time off
• Educational assistance
• And more

*Benefits vary by employment status.

Department:

Bon Secours Orthopedic Specialists of Midlothian

We abide by all applicable laws and regulations. All applicants will be considered without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, veteran status, or disability. For accommodations or more information, contact [e-mail].