Patient Services Representative (PSR) – Physician Office - Liver Institute of Virginia at St. M[...]

Bon Secours; Richmond (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare organization in Virginia is seeking a Patient Services Representative to provide excellent front desk service. In this role, you will manage patient referrals, registration, and appointment scheduling while engaging with the community professionally. A successful candidate will possess strong communication skills and a commitment to patient care in a collaborative environment.

Benefits

Comprehensive medical, dental, and vision plans

Flexible spending accounts

Paid time off

Educational Assistance

Qualifications

• High School Degree or GED required.
• Prior experience in healthcare preferred.
• Ability to engage professionally with patients and staff.

Responsibilities

• Serve as main point of contact for patients.
• Process referrals and verify patient demographics.
• Schedule appointments and maintain patient flow.

Skills

Communication

Problem-solving

Customer service

Education

High School Degree or GED

Tools

Microsoft Office

Job description

Patient Services Representative (PSR) – Physician Office - Liver Institute of Virginia at St. Mary's Hospital

Join to apply for the Patient Services Representative (PSR) – Physician Office - Liver Institute of Virginia at St. Mary's Hospital role at Bon Secours

Patient Services Representative (PSR) – Physician Office - Liver Institute of Virginia at St. Mary's Hospital

1 week ago Be among the first 25 applicants

Join to apply for the Patient Services Representative (PSR) – Physician Office - Liver Institute of Virginia at St. Mary's Hospital role at Bon Secours

With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.

Bon Secours

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Patient Services Representative (PSR) – Physician Office - Liver Institute of Virginia at St. Mary's Hospital - Richmond, VA

Job Summary

The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. In addition, the Patient Services Representative responsibilities will include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

Essential Functions

• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems
• Ability to answer internal and external calls in a friendly and helpful manner
• Must possess the ability to troubleshoot and resolve problems promptly
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
• Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients
• Other duties as assigned
  
  

Education

• High School Degree or GED
  
  

Experience

• Prior experience in the healthcare field or a related area is preferred but not required
• Knowledge of medical terminology preferred but not required
• Knowledge in Microsoft Office, Cadence, and Connect care preferred but not required
• Healthcare/Medical Receptionist experience preferred.
  
  

Skills & Abilities

• Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
• Engage with staff and patients in a professional manner
• Basic math skills
  
  

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

• Benefits offerings vary according to employment status
  
  

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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