Scheduler - Part Time Days

Trinity Health; Valley View (OH); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

1st Day Benefit

Daily Pay

Job summary

Trinity Health Mercy LIFE Valley View is seeking a part-time Scheduler to coordinate and manage participant appointments and interpreter services. This role requires strong customer service, organization, and communication skills and offers a supportive, patient-centered environment.

Responsible for maintaining schedules, contacting caregivers, and collaborating with transportation and care teams. Training for ASL is provided, with opportunities for growth within the Mercy LIFE program.

Qualifications

• High School Diploma or equivalent required; associate degree preferred.
• Minimum 1 year scheduling and customer service experience.

Responsibilities

• Coordinates and schedules external appointments for participants.
• Coordinates Interpreter services for participants.
• Reminds participants/caregivers of upcoming appointments.
• Collaborates with transportation, center staff and caregivers on schedules.
• Maintains accurate participant schedules and plan-of-care details.
• Notifies managers of scheduling changes needing physician orders.
• Records all scheduling changes daily.

Skills

Scheduling experience

Customer service

ASL learning

MS Office proficiency

Communication skills

Education

High School Diploma or equivalent

Associate degree preferred

Tools

MS Word

MS Excel

PowerPoint

Job description

Employment Type: Part time Shift: Day Shift Description: Scheduler Shift: Monday, Wednesday, Thursday 8 am to 4:30 pm OR 8:30 am to 5pm, no nights/weekends Status: Part Time 24 hours a Week Location: Mercy Valley View, Elwyn, PA Incentives: 1st Day Benefits

We are looking for a customer focused and detail-oriented Scheduler to join our Mercy LIFE Valley View team. Mercy LIFE Valley View is a member of Trinity Health PACE. Our facility ministers exclusively to the elderly through a coordinated care model which provides preventive, primary, acute and long-term care services designed to assist older individuals to live as independently as possible while continuing to live within their community. Mercy Life Valley View also provides both housing and the Mercy LIFE program for senior adults. This program provides services to a community specifically comprised of deaf seniors. All candidates must be willing to learn American Sign Language (ASL). Interpreters and/or communication assistance will be provided while training.

What we offer

• Warm and supportive environment with a truly patient-centered focus
• Competitive salary and benefit package, including 1st Day Benefit coverage and Daily Pay
• Career paths and professional development
• Learn the industry's best, easy-to-use, advanced technology
• Ability to earn incentives through our Employee Referral program

What you will do

• Coordinates and schedules external appointments for all participants
• Coordinates Interpreter services
• Contacts participant/caregivers to remind them of the next day appointments.
• Works closely and communicates with the transportation department, participants, caregivers, and center staff regarding participant schedule.
• Maintains complete and accurate participant schedules, including the amount, frequency, and duration of service that has been identified in the plan of care.
• Notifies appropriate manager when requests for scheduling changes are received that require a physician's order.
• Records all scheduling changes, updates, and deletions on the schedule daily

What you will need

• High School Diploma or equivalent required. Associate degree preferred.
• Minimum of one (1) year scheduling experience required. Experience with patient/medical scheduling strongly desired.
• One (1) year of customer service experience serving as the first point of contact via email/phone/in person strongly preferred.
• Proficiency with Microsoft product suite (MS Word, Excel, Power Point, etc.); basic
• Knowledge and experience with electronic mail and calendaring system.
• Minimum of one (1) year of documented experience working with a frail or elderly population or if less than one (1) year of experience, must receive appropriate training from the PACE organization on working with a frail or elderly population upon hiring.
• Superior written/verbal communication skills.
• Excellent organizational, problem solving and customer service skills as well as ability to adapt to change and attention to detail.
• Must be willing to learn ASL (American Sign Language). Proficiency with ASL (American Sign Language) preferred.
• Position requires ability to engage in frequent kneeling, crouching, reaching, lifting, sitting, walking, bending and lifting. Must be able to push, pull, move and or lift a minimum of 20 pounds if applicable.

We have an energizing new vision and strategy. Join us and shape the future of healthcare!

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.