SCHEDULER OR

LifeBridge Health; Westminster (MD); On-site; USD 38,000 - 46,000; Full time

Job summary

LifeBridge Health in Westminster, MD is seeking a scheduling specialist to proficiently queue cases, document appointment details, verify demographics, and assign correct categories. You will communicate with patients, physicians, and staff to ensure accurate care coordination.

The role emphasizes insurance plan selection, compliance checks, and timely updates of the scheduling grid. You will contribute to quality assurance by generating routine reports and adhering to department procedures and

Qualifications

• Requires a high school diploma or equivalent as preferred.
• 2-4 years of hospital or medical office experience is required.
• Medical Terminology Certificate is preferred.

Responsibilities

• Schedules cases proficiently into the system according to departmental policies.
• Documents appointment details and communicates case-specific information to appropriate parties.
• Verifies demographic information and attaches appointments to the correct category.
• Selects correct insurance plan and performs compliance checks as indicated.
• Communicates with colleagues, physicians, patients, and outside contacts to resolve issues.
• Maintains scheduling grid and updates no-show and cancelled appointments timely.
• Generates and reviews reports for quality assurance in line with department procedures.
• Ensures services are delivered in accordance with the mission and SPIRIT values.

Skills

Interpersonal communication

Education

High School Diploma or equivalent

Medical Terminology Certificate

Job description

Who We Are:

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

Summary:

Who We Are:

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

Job Summary:

Schedules cases proficiently into the system utilizing appropriate resources and according to departmental policies. Documents appointment detail to communicate case specific information. Verifies demographic information and attaches appointments to the appropriate category; Selects correct insurance plan, performing compliance checks as indicated, resolving ICD10 code issues as needed. Utilizes proper channels of communication to resolve departmental issues and communicates to management potential issues. Effectively communicates with colleagues, physicians, patients, and outside contacts to assist in reaching Customer. Works all cases posted in the inbox timely; accurately updates the scheduling grid to reflect "no show" and cancelled appointments. Runs and checks reports in compliance with Downtime and Departmental Procedures; assists supervisor with running and checking monthly reports for Quality Assurance purposes. Ensures that all services are delivered in accordance with the mission statement and SPIRIT values of Carroll Hospital.

Requirements:

• Preferred High School Diploma or equivalent
• 2-4 years Hospital and/or Medical office experience Required
• Medical Terminology Certificate

Specific Requirements:

Interpersonal skills (both written and oral) are necessary in order to communicate with dept. personnel, physicians, physician office staff, supervisors and other hospital depts.