Scheduler I (Monday to Friday 8:00am to 5:00pm)

glidewelldental; Irvine (CA); On-site; USD 20,000 - 29,000; Full time

Job summary

glidewelldental is seeking an Administrative Support professional in Irvine, CA to verify and schedule shipping dates, scan cases, and act as liaison with other departments.

You will inform dental offices of changes via phone or email, update case tracking systems, and coordinate with the digital team for model printing. Prior call center experience is preferred, with a high school diploma or equivalent.

Qualifications

• High school diploma or equivalent.
• Six months to one year of call center experience.

Responsibilities

• Verify and/or schedule shipping dates; scan cases.
• Communicate shipping date changes to dental offices by phone or email.
• Update DL+ and other systems with shipping dates.
• Coordinate with digital team for model printing.

Skills

Administrative support

Customer service

Communication

Education

High school diploma or equivalent

Tools

DL+ system

DL Touch

Go Location Scan

Outlook

Job description

Essential Functions:

• Provides administrative support such as verifying and/or scheduling shipping dates, scanning cases, and serving as liaison to other departments.
• Timely communicates with dental offices to advise Customers of changes to shipping dates and/or to verify case information via phone or email utilizing established scripts or templates.
• Updates case boxes, applicable work order/case tracking system (i.e., DL+), and applicable customer management system to reflect changes in shipping dates.
• Creates modeless case pan; coordinates with digital team for model printing.
• Monitors production flow and understands effects of production issues on shipping dates; schedules new shipping dates as necessary.
• Monitors rush case flow to ensure cases with impending ship dates are completed on time; coordinates with Management and Call Center staff to ensure completion of rush cases.
• Informs next work shift team of important production updates, including necessary management team.
• Ensures cases contains RX photos; prints RX photos and locates case in order to combine materials if needed.
• Utilizes GO Location Scan to keep track of cases location and status on production floor.
• Prints/reprints prescriptions from work order/case tracking system as necessary.
• Timely scans cases to update location tracking as cases move are moved to different locations.
• Assigns cases to Dental Technicians through DL Touch.
• Monitors Outlook email inbox.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• High school diploma or equivalent.
• Minimum six (6) months to one (1) year of call center experience.

Pay Rate: $18.00/hr