Scheduler I (Monday to Friday 8:00am to 5:00pm)

Glidewell Dental; Irvine (CA); On-site; USD 20,000 - 29,000; Full time

Job summary

Glidewell Dental is seeking an organized administrative associate to coordinate shipping dates and support multiple departments. You will communicate with dental offices to relay changes and verify case information using approved scripts, and update case tracking systems to reflect current shipping dates.

You will monitor production flow, schedule new shipping dates, and ensure rush cases are completed on time.

Qualifications

• High school diploma or equivalent.
• 6–12 months of call center experience.
• Strong communication and organizational skills.

Responsibilities

• Verify and schedule shipping dates; act as liaison to other departments.
• Communicate with dental offices about shipping date changes via phone or email using templates.
• Update case boxes and tracking systems (DL+).
• Create modeless case pan; coordinate with digital team for model printing.
• Monitor production flow and schedule shipping dates as needed.
• Ensure rush cases are completed on time by coordinating with management and Call Center.
• Inform next shift of important production updates.

Skills

Call center experience

Administrative support

Communication skills

Education

High school diploma or equivalent

Tools

DL+

DL Touch

GO Location Scan

Outlook

Job description

Essential Functions:

• Provides administrative support such as verifying and/or scheduling shipping dates, scanning cases, and serving as liaison to other departments.
• Timely communicates with dental offices to advise Customers of changes to shipping dates and/or to verify case information via phone or email utilizing established scripts or templates.
• Updates case boxes, applicable work order/case tracking system (i.e., DL+), and applicable customer management system to reflect changes in shipping dates.
• Creates modeless case pan; coordinates with digital team for model printing.
• Monitors production flow and understands effects of production issues on shipping dates; schedules new shipping dates as necessary.
• Monitors rush case flow to ensure cases with impending ship dates are completed on time; coordinates with Management and Call Center staff to ensure completion of rush cases.
• Informs next work shift team of important production updates, including necessary management team.
• Ensures cases contains RX photos; prints RX photos and locates case in order to combine materials if needed.
• Utilizes GO Location Scan to keep track of cases location and status on production floor.
• Prints/reprints prescriptions from work order/case tracking system as necessary.
• Timely scans cases to update location tracking as cases move are moved to different locations.
• Assigns cases to Dental Technicians through DL Touch.
• Performs other related duties and projects as business needs require at direction of management.

Essential Functions:

• Provides administrative support such as verifying and/or scheduling shipping dates, scanning cases, and serving as liaison to other departments.
• Timely communicates with dental offices to advise Customers of changes to shipping dates and/or to verify case information via phone or email utilizing established scripts or templates.
• Updates case boxes, applicable work order/case tracking system (i.e., DL+), and applicable customer management system to reflect changes in shipping dates.
• Creates modeless case pan; coordinates with digital team for model printing.
• Monitors production flow and understands effects of production issues on shipping dates; schedules new shipping dates as necessary.
• Monitors rush case flow to ensure cases with impending ship dates are completed on time; coordinates with Management and Call Center staff to ensure completion of rush cases.
• Informs next work shift team of important production updates, including necessary management team.
• Ensures cases contains RX photos; prints RX photos and locates case in order to combine materials if needed.
• Utilizes GO Location Scan to keep track of cases location and status on production floor.
• Prints/reprints prescriptions from work order/case tracking system as necessary.
• Timely scans cases to update location tracking as cases move are moved to different locations.
• Assigns cases to Dental Technicians through DL Touch.
• Monitors Outlook email inbox.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• High school diploma or equivalent.
• Minimum six (6) months to one (1) year of call center experience.

Pay Rate: $18.00/hr