Scheduler I (Monday to Friday 8:00am to 5:00pm)

Glidewell Laboratories; Irvine (CA); On-site; USD 20,000 - 29,000; Full time

Job summary

Glidewell Laboratories in Irvine is seeking an administrative support specialist to verify and schedule shipping dates, maintain case records, and coordinate with multiple departments to ensure on-time deliveries.

You will communicate with dental offices, manage case status in DL+ and customer systems, and support production with timely updates and documentation.

Qualifications

• High school diploma or equivalent.
• 6–12 months of call center experience preferred.

Responsibilities

• Verifies and/or schedules shipping dates and serves as liaison to other departments.
• Communicates with dental offices to inform customers of shipping date changes via phone or email.
• Updates case records in DL+ and customer management systems to reflect changes.
• Creates modeless case pan and coordinates with the digital team for model printing.
• Monitors production flow and adjusts shipping dates as needed.
• Monitors rush cases to ensure timely completion and coordinates with management and call center staff.
• Notifies next shift of important production updates.
• Ensures RX photos are present and prints/locates them for case filing.
• Uses GO Location Scan to track case locations and status on the production floor.
• Prints/reprints prescriptions from work order systems as needed.
• Timely scans cases to update location tracking as they move between locations.
• Assigns cases to Dental Technicians via DL Touch.
• Monitors Outlook email inbox and handles related tasks.
• Performs other duties as required by management.

Skills

Call center experience

Communication

Education

High school diploma or equivalent

Tools

DL+

DL Touch

GO Location Scan

Job description

Essential Functions:

• Provides administrative support such as verifying and/or scheduling shipping dates, scanning cases, and serving as liaison to other departments.
• Timely communicates with dental offices to advise Customers of changes to shipping dates and/or to verify case information via phone or email utilizing established scripts or templates.
• Updates case boxes, applicable work order/case tracking system (i.e., DL+), and applicable customer management system to reflect changes in shipping dates.
• Creates modeless case pan; coordinates with digital team for model printing.
• Monitors production flow and understands effects of production issues on shipping dates; schedules new shipping dates as necessary.
• Monitors rush case flow to ensure cases with impending ship dates are completed on time; coordinates with Management and Call Center staff to ensure completion of rush cases.
• Informs next work shift team of important production updates, including necessary management team.
• Ensures cases contains RX photos; prints RX photos and locates case in order to combine materials if needed.
• Utilizes GO Location Scan to keep track of cases location and status on production floor.
• Prints/reprints prescriptions from work order/case tracking system as necessary.
• Timely scans cases to update location tracking as cases move are moved to different locations.
• Assigns cases to Dental Technicians through DL Touch.
• Monitors Outlook email inbox.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• High school diploma or equivalent.
• Minimum six (6) months to one (1) year of call center experience.

Pay Rate: $18.00/hr