Scheduler I (Monday to Friday 7:00am to 4:00pm)

Glidewell Dental; Irvine (CA); On-site; USD 20,000 - 29,000; Full time

Job summary

Glidewell Dental in Irvine, CA is seeking an administrative support specialist for shipping coordination. The role requires updating case boxes, tracking systems, and coordinating with dental offices to confirm or modify shipping dates.

You will also print RX photos and assist the production team as needed. Responsibilities include communicating changes, managing rush cases, and ensuring documentation accuracy across DL+ and DL Touch systems.

Qualifications

• High school diploma or equivalent.
• Minimum six (6) months to one (1) year of call center experience.

Responsibilities

• Verify and schedule shipping dates; liaise with other departments as needed.
• Timely communicate with dental offices to advise customers of shipping date changes using scripts or templates.
• Update case boxes and tracking systems (DL+) to reflect shipping date changes.
• Create modeless case pan and coordinate with the digital team for model printing.
• Monitor production flow and adjust shipping dates as necessary; coordinate rush cases with management and call center staff.

Education

High school diploma or equivalent

Job description

• Provides administrative support such as verifying and/or scheduling shipping dates, scanning cases, and serving as liaison to other departments.
• Timely communicates with dental offices to advise Customers of changes to shipping dates and/or to verify case information via phone or email utilizing established scripts or templates.
• Updates case boxes, applicable work order/case tracking system (i.e., DL+), and applicable customer management system to reflect changes in shipping dates.
• Creates modeless case pan; coordinates with digital team for model printing.
• Monitors production flow and understands effects of production issues on shipping dates; schedules new shipping dates as necessary.
• Monitors rush case flow to ensure cases with impending ship dates are completed on time; coordinates with Management and Call Center staff to ensure completion of rush cases.
• Informs next work shift team of important production updates, including necessary management team.
• Ensures cases contains RX photos; prints RX photos and locates case in order to combine materials if needed.
• Utilizes GO Location Scan to keep track of cases location and status on production floor.
• Prints/reprints prescriptions from work order/case tracking system as necessary.
• Timely scans cases to update location tracking as cases move are moved to different locations.
• Assigns cases to Dental Technicians through DL Touch.
• Performs other related duties and projects as business needs require at direction of management.

Essential Functions:

• Provides administrative support such as verifying and/or scheduling shipping dates, scanning cases, and serving as liaison to other departments.
• Timely communicates with dental offices to advise Customers of changes to shipping dates and/or to verify case information via phone or email utilizing established scripts or templates.
• Updates case boxes, applicable work order/case tracking system (i.e., DL+), and applicable customer management system to reflect changes in shipping dates.
• Creates modeless case pan; coordinates with digital team for model printing.
• Monitors production flow and understands effects of production issues on shipping dates; schedules new shipping dates as necessary.
• Monitors rush case flow to ensure cases with impending ship dates are completed on time; coordinates with Management and Call Center staff to ensure completion of rush cases.
• Informs next work shift team of important production updates, including necessary management team.
• Ensures cases contains RX photos; prints RX photos and locates case in order to combine materials if needed.
• Utilizes GO Location Scan to keep track of cases location and status on production floor.
• Prints/reprints prescriptions from work order/case tracking system as necessary.
• Timely scans cases to update location tracking as cases move are moved to different locations.
• Assigns cases to Dental Technicians through DL Touch.
• Monitors Outlook email inbox.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• High school diploma or equivalent.
• Minimum six (6) months to one (1) year of call center experience.

Pay Range: $18.00/hr