Scheduler I

The Christ Hospital; Green Township (OH); On-site; USD 32,000 - 38,000; Full time

Job summary

The Christ Hospital is seeking an Administrative Scheduler/Receptionist to manage daily patient and physician scheduling, verify insurance, collect co-pays, and enter data into the EMR and Practice Management system.

Responsibilities include answering calls, routing messages, registering patients, maintaining front desk area, and ensuring confidentiality under HIPAA.

The role requires 1–3 years in customer service, a high school diploma, and proficiency with Outlook, Word, and Excel.

Qualifications

• High School Diploma or equivalent.
• One to three years of customer service experience.
• Medical office experience and 1-year scheduling preferred.
• Proficiency with Outlook, Word and Excel.
• Ability to multi-task and maintain confidentiality.

Responsibilities

• Manage daily scheduling for patients and physicians; order labs and tests as needed.
• Answer calls and route messages; maintain EMR and practice management queues.
• Register patients at check-in/out; determine insurance coverage and collect co-pays.
• Maintain cash drawer; reconcile balances and process deposits.
• Verify referrals and pre-certifications; ensure HIPAA compliance and confidentiality.
• Order office supplies and maintain front desk area.

Skills

Customer service

HIPAA knowledge

Microsoft Outlook

Microsoft Word

Microsoft Excel

Scheduling

Data entry

Communication skills

Confidentiality

Medical office

Education

High School Diploma or equivalent

Tools

EMR / Practice Management System

Job description

Manages daily patient and physician scheduling using Practice Management system for ordering of labs, diagnostic test orders and scheduling doctor's visits, follow-up appointments and hospital procedures and surgeries as needed. Schedules appointments in order to optimize patient satisfaction, provider time and treatment room utilization. Confirms appointments and scans orders into Electronic Medical Record (EMR). Assignments may be of a confidential manner and require judgment and discretion at all times.

Answers telephone and directs calls to appropriate staff, makes daily patient, physician and other phone calls. Receives and routes messages, correspondence and administrative documents to the appropriate staff. Performs phone system/answering service functions. Manages the physician's outlook calendar as needed.

Greets visitors and patients. Preforms patient check-in and check-out including full registration when necessary including determining all insurance coverage's as primary, secondary, tertiary, etc. and completing required paperwork for all appropriate patients. Responds to patient, prospective patient, drug reps and visitor inquiries in a courteous manner. Collects co-pays and outstanding balances. Obtains, records, and updates personal and financial patient information and signatures from Patients as determined by Medicare, State and Federal guidelines. Must stay abreast of current insurance rules and policies.

Maintains cash drawer, logs co-pays and other payments, reconciles balances. May prepare and reconcile deposit slip.

Verifies referrals and performs pre-certifications as appropriate. Types, mails, faxes correspondence as needed including sending patient letters, new patient paperwork, etc. Manages various work queues in EMR as needed.

Orders office supplies and maintains front office and reception area cleanliness.

All other clerical duties as assigned.

EDUCATION:

High School Diploma or equivalent.

YEARS OF EXPERIENCE:

One to three years' experience Customer Service required. Medical office experience and 1-year prior scheduling experience preferred.

REQUIRED SKILLS AND KNOWLEDGE:

Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel) required. Must be able to multi-task and maintain confidentiality. Must pass skills assessment tests and have the following skills:

• Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone. Excellent customer service skills.
• Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification.
• Knowledge of health insurance coverage, requirements.
• Ability to make change if co-pays are collected, to post, and to balance the log sheet (basic math).
• Analytical skills required to make decisions based on the facility and clinical situation at hand.
• Knowledge of and compliance with HIPAA privacy requirements.