Scheduler, Hybrid

US Oncology Network-wide Career Opportunities; Nashville (TN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan with company contribution

Paid Time Off

Job summary

SCRI Oncology Partners in Nashville, TN, seeks an experienced Scheduler to coordinate patient appointments, tests, and calls under supervision. You will route inquiries to the right team, handle referrals and radiology scheduling, and ensure proper documentation in EMR.

Qualifications include a high school diploma, 2–5 years of office experience in a medical setting, knowledge of medical terminology, and excellent communication skills. Proficiency with Microsoft Office is required.

Qualifications

• High school diploma or equivalent required.
• 2-5 years of office experience, preferably in a medical office setting.
• Knowledge of medical terminology and coding required.
• Excellent written and verbal communication; proficiency in Microsoft Office (Outlook, Word, Excel)

Responsibilities

• Answer all incoming inquiries; assess needs and direct to appropriate personnel.
• Schedule patient appointments, external referrals, and radiology as needed.
• Enter and track authorizations and correspondence in EMR where applicable.
• Maintain scheduling templates for physician meetings, satellite schedules, rounding and call coverage.
• Coordinate with patients for financial counseling as needed.
• Protect patient confidentiality and follow HIPAA guidelines.
• Assist front office with other tasks and cover as needed.
• Prepare correspondence, memos, and forms as requested by supervisor.
• Provide guidance to junior staff when required.
• Communicate scheduling details to patients and clinicians and ensure pre-operative testing is completed when required.

Skills

Communication skills

Organizational skills

Education

High school diploma

Tools

Microsoft Office

Job description

Overview

SCRI Oncology Partners, located in Nashville, Tenn., is a dedicated cancer treatment center led by globally recognized oncologists with disease expertise in cancer care and clinical research. This center offers patients state-of-the art personalized cancer care and opportunities to participate in clinical trials with innovative treatments. The practice conducts clinical trials through their affiliation with Sarah Cannon Research Institute (SCRI), a global leader in oncology research that has been offering and managing clinical trials in the community for over 30 years. Since its inception, SCRI has contributed to pivotal research that has helped advance the majority of new cancer therapies approved by the FDA today.

SCOPE

The Scheduler is responsible for efficiently coordinating patient appointments, diagnostic tests, and incoming calls under general supervision. Routes inquiries to appropriate personnel and serves as a liaison between patients and the medical team. May include outside referral and/or radiology scheduling duties. Adheres to the US Oncology Compliance Program, Code of Ethics, and Business Standards.

Responsibilities

• Answers all incoming inquiries; assesses needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner.
• Schedules patient's external referrals and returning patients in computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all authorization and correspondence relating to referrals in patients' charts and/or electronic medical records (EMR).
• Maintains primary office scheduling template containing all physician meetings, satellite schedule, rounding and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
• Prepares correspondence, memos, forms and other typing as requested by supervisor.
• May provide guidance and daily work direction to junior level staff.
• May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed
• May be responsible for follow up on all pre-operative tests to ensure cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed.
• May be responsible for scheduling post-operative follow up appointments with Physicians.
• Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.

Qualifications

• High school diploma or equivalent required.
• At least 2-5 years office experience, preferably in a medical office setting.
• Knowledge of medical terminology and coding required.
• Must have excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other such office equipment. It is necessary to view and type on computer screens for prolonged periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public.

Why Work for Us?

We offer a competitive benefits package that includes -

• Medical
• Dental
• Vision
• Life Insurance
• Generous Paid Time Off (PTO)
• Company-paid Short-term and Long-term Disability Coverage
• 401k plan with company contribution
• Wellness program that rewards you practicing a healthy lifestyle
• Employee Assistance Program and Discount Program to some of your favorite retailers
• Free Parking
• Career Growth and Development
• Supportive Team and Resources