Scheduler Sr

The US Oncology Network; Brandywine (MD); On-site; USD 26,146 - 31,698; Full time

Job summary

The US Oncology Network is seeking a dedicated Scheduling Coordinator in Brandywine, Maryland. The role involves scheduling patient appointments, managing medical communications, and ensuring compliance with the US Oncology standards.

Ideal candidates will have at least five years of experience in a medical office, knowledge of medical terminology, and strong communication skills. The position offers a supportive work environment across 15+ locations in Maryland and DC.

Qualifications

• Minimum five years of office experience, preferably in a medical office setting.
• Knowledge of medical terminology and coding required.
• Excellent communication skills, written and verbal.

Responsibilities

• Answers incoming calls; assesses needs and directs calls appropriately.
• Schedules new patients and manages appointment changes.
• Collects co-pays, deductibles, and maintains scheduling templates.

Skills

Communication skills

Microsoft Office proficiency

Knowledge of medical terminology

Education

High school diploma or equivalent

Job description

Overview

Join Our Team at Maryland Oncology Hematology! We’re looking for passionate and talented professionals to join our team in providing exceptional cancer care. If you’re dedicated to making a difference for patients, physicians, and colleagues, we want to hear from you! With 15+ locations across Maryland and DC, we offer a dynamic and supportive environment where you can grow and thrive. Explore opportunities with us and apply today! The general pay scale for this position at MOH is $18.98 - $23.01 per hour. The actual hiring rate is dependent on many factors, including, but not limited to, prior work experience, education, job/position responsibilities, location, work performance, etc.

Scope

Under direct supervision, responsible for scheduling patient appointments and tests efficiently and timely. Answers all incoming calls and directs calls to appropriate personnel. Serves as a liaison between patient and medical staff. May include outside scheduling and/or surgical scheduling responsibilities. Supports and adheres to the US Oncology Compliance Program, including Code of Ethics and Business Standards.

Responsibilities

• Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner.
• Schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines. For new and or referred patients, sets up in system with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all authorization and correspondence relating to referrals in patients’ charts and/or electronic medical records (EMR).
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Maintains primary office scheduling template containing all physician meetings, satellite schedule, rounding and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect patient and clinic/practice.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
• Prepares correspondence, memos, forms and other typing as requested by supervisor.
• May provide guidance and daily work direction to junior level staff.
• May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed.
• May be responsible for follow up on all pre-operative tests to ensure cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed.
• May be responsible for scheduling post-operative follow up appointments with Physicians.
• Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.

Qualifications

High school diploma or equivalent required. Minimum five years office experience, preferably in a medical office setting. Knowledge of medical terminology and coding required. Must have excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Physical Demands

Work may require sitting for long periods; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be normal for telephone contacts. It is necessary to view and type on computer screens for prolonged periods.

Competencies

• Uses Technical and Functional Experience: Possesses up-to-date knowledge of the profession and industry; is regarded as expert in the technical/functional area; accesses and uses other expert resources when appropriate.
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.
• Uses Sound Judgment: Makes timely, cost-effective and sound decisions; makes decisions under conditions of uncertainty.
• Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluates product/process/service against those standards; manages quality; improves efficiencies.

Work Environment

The work environment is an office environment. Involves contact with patients and public. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.