Scheduler, Hybrid

The US Oncology Network; Nashville (TN); In loco; USD 36.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

Life Insurance

PTO

Company-paid Short-term Disability

Company-paid Long-term Disability

401k with company contribution

Wellness program

Employee Assistance Program

Discount Program

Free Parking

Career Growth and Development

Supportive Team and Resources

Descrizione del lavoro

SCRI Oncology Partners in Nashville, TN, seeks an organized Scheduler to coordinate patient appointments, diagnostic tests, and inquiries. The role operates under general supervision, routing questions to the right personnel and supporting the medical team in scheduling and front-office tasks.

The ideal candidate has 2–5 years of medical office experience, a solid grasp of medical terminology and coding, and strong communication skills. MS Office proficiency is required.

Competenze

• High school diploma or equivalent.
• At least 2–5 years office experience, preferably in a medical office.
• Knowledge of medical terminology and coding required.
• Excellent communication skills, written and verbal; proficiency in MS Office (Outlook, Word, Excel).

Mansioni

• Answers all incoming inquiries; assess needs and direct to appropriate personnel.
• Schedules external referrals and returns in the computer system; notifies clinic personnel of changes.
• Obtains and enters authorization and correspondence related to referrals in EMR.
• Maintains the primary office scheduling template for physician meetings, satellite schedule, rounding, and call coverage.
• Arranges for patients to have financial counseling as needed.
• Protects patient confidentiality and follows policies to support front office efficiency.
• Prepares correspondence, memos, forms, and other typing as requested by supervisor.
• May provide guidance to junior staff and communicate about surgeries or tests scheduled.

Conoscenze

Office experience

Medical terminology

Coding

Communication skills

Microsoft Office

Formazione

High school diploma

Strumenti

Microsoft Office Suite

Descrizione del lavoro

Overview

SCRI Oncology Partners, located in Nashville, Tenn., is a dedicated cancer treatment center led by globally recognized oncologists with disease expertise in cancer care and clinical research. This center offers patients state-of-the art personalized cancer care and opportunities to participate in clinical trials with innovative treatments. The practice conducts clinical trials through their affiliation with Sarah Cannon Research Institute (SCRI), a global leader in oncology research that has been offering and managing clinical trials in the community for over 30 years. Since its inception, SCRI has contributed to pivotal research that has helped advance the majority of new cancer therapies approved by the FDA today.

SCOPE

The Scheduler is responsible for efficiently coordinating patient appointments, diagnostic tests, and incoming calls under general supervision. Routes inquiries to appropriate personnel and serves as a liaison between patients and the medical team. May include outside referral and/or radiology scheduling duties. Adheres to the US Oncology Compliance Program, Code of Ethics, and Business Standards.

Responsibilities

• Answers all incoming inquiries; assesses needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner.


• Schedules patient's external referrals and returning patients in computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.


• Obtains and enters all authorization and correspondence relating to referrals in patients’ charts and/or electronic medical records (EMR).


• Maintains primary office scheduling template containing all physician meetings, satellite schedule, rounding and call coverage.


• Arranges for patients to have financial counseling as needed.


• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.


• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.


• Prepares correspondence, memos, forms and other typing as requested by supervisor.


• May provide guidance and daily work direction to junior level staff.


• May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed


• May be responsible for follow up on all pre-operative tests to ensure cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed.


• May be responsible for scheduling post-operative follow up appointments with Physicians.


• Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.

Qualifications

• High school diploma or equivalent required.


• At least 2-5 years office experience, preferably in a medical office setting.


• Knowledge of medical terminology and coding required.


• Must have excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other such office equipment. It is necessary to view and type on computer screens for prolonged periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public.

Why Work for Us?

We Offer a Competitive Benefits Package That Includes -

• Medical


• Dental


• Vision


• Life Insurance


• Generous Paid Time Off (PTO)


• Company-paid Short-term and Long-term Disability Coverage


• 401k plan with company contribution


• Wellness program that rewards you practicing a healthy lifestyle


• Employee Assistance Program and Discount Program to some of your favorite retailers


• Free Parking


• Career Growth and Development


• Supportive Team and Resources