Scheduler (Housing Repairs & Maintenance)

Platform Housing Group; Town of Newark (WI); On-site; USD 39,000 - 43,000; Full time

Job summary

Platform Housing Group in Newark is seeking a Repairs & Maintenance Scheduler to coordinate in-day operations and ensure a smooth, reliable repair service. You will match the right Multi-skill Trades Operative to each job and ensure appointments are kept and repairs are completed right first time.

You’ll manage real-time scheduling, handle emergencies and on-call arrangements, and serve as the central point of contact for customers, operatives and the call centre, supporting a high-quality,

Qualifications

• Experience using scheduling or workforce management systems (e.g. DRS, Open Housing) and planning a field based multi-skill trades workforce.
• Strong customer-focused mindset to resolve queries professionally.
• Excellent communication and organisational skills.
• Demonstrates a proactive approach to managing workload, tasks and job planning.
• Shows strong adaptability to changing priorities and evolving demands.
• GCSEs in English and Maths (or equivalent).

Responsibilities

• Championing a customer-first approach in all scheduling and communications.
• Managing real-time scheduling and resolving in-day issues to prevent service disruption.
• Coordinating emergency and out-of-hours jobs with on-call Multi-skill Trade operatives or subcontractors.
• Central point of contact to customers, operatives and the call centre to maintain workflow and customer satisfaction.
• Scheduling, support, coordination and administration support to our mobile workforce.
• Supporting continuous improvement and identifying opportunities to enhance service delivery.

Skills

Customer-focused mindset

Communication skills

Organisational skills

Proactive workload management

Adaptability

Education

GCSEs English & Maths

Job description

Scheduler (Housing Repairs & Maintenance)

Company: Platform Housing Group

Salary: £29,154 to £32,393 a year

Hours: Full-time

Location: NG24 2FU

Job type: Permanent

Closing date: 19 Nov 2026

Summary

Are you Repairs & Maintenance Scheduler looking for your next step in your career?

Are you a natural problem-solver with a passion for delivering exceptional customer service?

Do you thrive in fast-paced environments where every day brings new challenges?

If so, we have an exciting opportunity for you to join our Property Care team as a Scheduler, based in Newark.

As the central coordinator of our in-day operations, you'll play a vital role in ensuring our customers receive a smooth, reliable, and high-quality repair service. You'll be responsible for real-time scheduling, matching the right Multi-skill Trades Operative to each job, and ensuring appointments are kept and repairs are completed right first time.

What You’ll Be Doing:

• Championing a customer-first approach in all scheduling and communications.
• Managing real-time scheduling and resolving in-day issues to prevent service disruption.
• Coordinating emergency and out-of-hours jobs with on-call Multi-skill Trade operatives or subcontractors.
• Central point of contact to customers, and to operatives and the call centre to maintain workflow and customer satisfaction, providing updates as and when needed.
• Scheduling, support, coordination and administration support to our mobile workforce.
• Supporting continuous improvement and identifying opportunities to enhance service delivery.

What We’re Looking For:

• Experience using scheduling or workforce management systems (e.g. DRS, Open Housing) and planning a field based multi-skill trades workforce, preferably within a Housing repairs environment or within facilities/ construction.
• A strong customer-focused mindset with the ability to resolve queries and complaints professionally.
• Excellent communication and organisational skills.
• Demonstrates a proactive approach to managing both their own and others' workload, tasks, and job planning.
• Shows strong adaptability to changing priorities and effectively manages multiple, and at times evolving, demands.
• GCSEs in English and Maths (or equivalent).

As our teams are patch based you'd also need to be based in or close to Newark, as your local knowledge will help you succeed in this role. You will be based in our Newark Hub/Office.

Be Part of Something Bigger

Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear - we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team.

We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.

Proud member of the Disability Confident employer scheme

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.