Scheduler - Customer Service - Home Care

All-Ways-Caring-Homecare; Mount Juliet (TN); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Great culture

Daily pay options

Tuition reimbursement

Flexible schedules

Bonuses

401K participation

Job summary

All Ways Caring HomeCare in Mount Juliet, TN is seeking a Scheduler to coordinate quality care and exceptional customer service for our clients at home. The role includes assigning staff, scheduling services, and solving problems to ensure optimal outcomes.

The ideal candidate has experience in high-volume appointment scheduling and a compassionate, organized approach. Daily pay options, tuition reimbursement, flexible schedules, and career growth are among the benefits offered.

Qualifications

• High School Diploma is required.
• Experience with community service, client service, or scheduling.
• Accountable, reliable, and ability to work independently with good judgement.
• Effective verbal and written communication.

Responsibilities

• Coordinates scheduling, identifies problem situations, and implements proactive solutions.
• Ensures proper documentation of records‑keeping along with adherence to agreed plan of care.
• Provide support for key branch operation functions (answering phones, payroll entry, employee assistance).
• Conducts periodic home visits and safety checks as assigned to ensure adherence to federal and state laws and regulations.
• Other duties as assigned.

Skills

Scheduling

Customer service

Communication

Independent work

Education

High School Diploma

Job description

Our Company

All Ways Caring HomeCare

Overview

Who we are looking for:

The Scheduler is responsible for coordinating quality care and customer service to our valued clients. The Scheduler will coordinate the assignment of appropriate staff to clients, schedule client services, identify problem situations, and assist in problem solving to strive for optimum outcomes.

• The ideal person will have experience in high volume appointment scheduling and the ability to provide excellent customer service
• A compassionate professional who will coordinate the care for our clients who require assistance with their daily activities in the comfort of their home
• Individuals who thrive in a fast-paced environment and meet demands with urgency
• A people‑person, who is friendly, detail oriented, organized, and a problem solver

What you will receive:

• Great company culture
• Competitive pay with daily pay options available
• Tuition reimbursement and campus partnerships
• Flexible work schedules close to home
• Retention and referral bonuses
• Benefits, supplemental plans, EAP, and 401K participation
• Career growth and development opportunities

External Job Description

What you will do:

Responsibilities include, but not limited to, the following:

• Coordinates scheduling, identifies problem situations, and implements proactive solutions
• Ensures proper documentation of records‑keeping along with adherence to agreed plan of care
• Provide support for key branch operation functions (answering phones, payroll entry, employee assistance)
• Conducts periodic home visits and safety checks as assigned to ensure adherence to federal and state laws and regulations
• Other duties as assigned

Schedulers play a key role in coordinating assignments for our Caregivers to suit the needs of each client in the comfort of their home. You, too, can be a #DifferenceMaker!

Qualifications

What you will need:

• High School Diploma
• Experience with community service, client service, or scheduling
• Accountable, reliable, and ability to work independently with good judgement
• Effective verbal and written communication

About our Line of Business

All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs.

Salary Range

USD $18.00 - $19.00 / Hour