Scheduler Home Health

PruittHealth; Raleigh, Northern (NC, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Mileage reimbursement

Flexible schedules

Career growth opportunities

Job summary

PruittHealth Home Health is seeking a Scheduler to coordinate patient visits from referral to discharge, collaborating with care management to ensure timely scheduling and productive visits.

The role requires three years in medical office settings and at least one year in scheduling or Home Health operations, with familiarity of HomeCare HomeBase (HCHB). Flexible hours and strong communication are essential.

Qualifications

• Three years total of medical office experience.
• One year of scheduling.
• One year of Home Health Agency Operations experience.

Responsibilities

• Provide accurate, timely schedules for patients from referral through admission and discharge.
• Assist back-office daily operations as directed by BOM.
• Adapt schedules for frequent changes with flexibility and critical thinking.
• Ensure visits align with agency SOPs and maintain productivity across partners.
• Update the daily Home Health RADAR staffing availability report.
• Maintain computer skills and multitask under tight deadlines.
• Interact with clinicians, intake, nurses, and other stakeholders to meet scheduling needs.
• Be flexible with weekend/holiday coverage as needed.

Skills

Scheduling

Medical office

Home Health

HomeCare HomeBase

Education

High school diploma

Tools

HomeCare HomeBase (HCHB)

Job description

Description

Home is where the heart is!That's why PruittHealth @ Home is committed to caring for our patients and residents, as well as providing our employees with a rewarding career as a member of our PruittHealth family.

JOB PURPOSE:

Reporting to the Business Office Manager (BOM), the Scheduler ensures that upon referral and acceptance of a patient to the Agency, all treatments, services, etc. are scheduled in a timely manner. The Scheduler tracks and responds to any visit alterations that may occur. This position works closely with Care Management and other peers as needed for an accurate accounting of visits ordered and provided. The Scheduler schedules visits in a way that ensures productivity requirements are met.

KEY RESPONSIBILITIES:

• Provide accurate, timely, and well communicated schedules for all patients upon referral through admission and discharge from the agency.
• Participate in agency back office daily operations as assigned by the BOM.
• Demonstrate flexibility and use of critical thinking skills in addressing frequent changes throughout the day requiring schedule adjustments.
• Ensure that field scheduling assignments follow agency standard operating procedures. Schedule patients in a way that provides and maintains visit productivity for various levels of partners in the agency.
• Update the daily Home Health RADAR staffing availability report.
• Computer skills a must.
• While maintaining a pleasant and professional manner, multi-task and problem solve in an environment with frequently changing priorities and short deadlines.
• Excellent interpersonal skills. Interact effectively with field clinicians, sales/marketing personnel, central intake, initial and ongoing authorization staff, nurses, patients and other internal and external customers to meet patient scheduling needs.
• Flexible; willingness to work beyond normal working hours on weekends and holidays as necessary to meet organizational needs.
• Knowledge of confidentiality and PHI best practices, sharing information on a “need to know\" basis only.
• Effectively perform HCHB workflow tasks in a timely manner related to all scheduling processes, including but not limited to documenting coordination notes, etc.
• Create, maintain and update patient schedules according to authorizations and patient needs. Maintain clinician availability lists.
• Resolve any unverified or missing visits as needed to ensure billing is processed in a timely manner.
• Participate as directed in agency survey for accreditation or licensure and any subsequent required reports.

As a member of our team , clinicians will have access to top-of-the-market pay structures with unlimited income potential, progressive benefit plan, mileage reimbursement, opportunity for career growth, additional pay incentives, and flexible schedules – plus a great team environment that reflects our commitment to caring for our 16,000 partners.

Qualifications

MINIMUM EDUCATION REQUIRED:

• High school diploma or equivalent

MINIMUM EXPERIENCE REQUIRED:

• None; on the job training can be provided

ADDITIONAL QUALIFICATIONS:

• Three years total of medical office experience.
• One year of scheduling.
• One year of Home Health Agency Operations experience.
• Experience with HomeCare HomeBase (HCHB).
• In lieu of relevant work experience, applicable college coursework or vocational/technical training may be substituted.

Family Makes Us Stronger.

Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.

As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

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