Scheduling Coordinator

Personal Touch Home Care; Newport News (VA); On-site; USD 28,000 - 32,000; Full time

Job summary

Personal Touch Home Care in Newport News, VA is seeking a Scheduler to coordinate and schedule patient care staff and support administrative colleagues. This full-time role requires strong organizational skills and the ability to manage referrals, demographics, insurance details and contacts.

You will schedule admissions, visits and discharges for field clinicians, track absenteeism, cancellations and last-minute changes, and provide timely updates to the Clinical Supervisor and Quality Review

Qualifications

• Customer Service: 2 years (required).
• Home health: 1 year (preferred).
• Scheduling for medical staff is preferred.
• Excellent customer service skills.
• Ability to interact effectively with all levels of personnel.
• Effective organization skills with attention to detail.
• Effective written and verbal communication skills in English.
• Ability to work effectively in a team environment.
• Ability to represent the Agency as a professional.

Responsibilities

• Receives initial referral from intake and verifies information such as patient demographics, insurance coverage, PCP, emergency contact and any other pertinent information related to home health care services.
• Updates and corrects any missing or incorrect information found during initial call to ensure SOC clinician has correct information.
• Schedules/ coordinates patient care staff according to Agency policy and under the supervision of the Clinical Director/ Supervisor.
• Updates information daily regarding employee absentee status for no call/no show, cancellations, refusals and employee illness and reports this information to Clinical Supervisor.
• Schedules/coordinates all admissions, initial visits, discharges and routine visits for field clinicians according to the Agency policy and under the supervision of the Quality Review Manager and Director of Patient Services.
• Performs other duties as assigned.

Skills

Customer Service

English communication

Scheduling

Teamwork

Job description

Newport News, VA

About Us

With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us

At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

• Employee Recognition Programs: We acknowledge and celebrate your contributions.
• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.
• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
• Mileage Reimbursement: We make sure you're compensated for your business travel.
• Opportunities for Professional Growth and Development: Empowering you to thrive and grow.
• Employee Assistance Program: Supporting the well-being of you and your family.
• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.

Job Summary

The Scheduler is responsible for coordinating and scheduling patient care staff and providing assistance to administrative staff.

Responsibilities

• Receives initial referral from intake and verifies information such as patent demographics, insurance coverage, PCP, emergency contact and any other pertinent information related to home health care services.
• Updates and corrects any missing or incorrect information found during initial call to ensure SOC clinician has correct information.
• Schedules/ coordinates patient care staff according to Agency policy and under the supervision of the Clinical Director/ Supervisor.
• Updates information daily regarding employee absentee status for no call/no show, cancellations, refusals and employee illness and reports this information to Clinical Supervisor.
• Schedules/coordinates all admissions, initial visits, discharges and routine visits for field clinicians according to the Agency policy and under the supervision of the Quality Review Manager and Director of Patient Services.
• Assists in answering phones and maintains pertinent information regarding incoming calls, availability and comments using communication notes.
• Runs and works reports as assigned to ensure compliance.
• Updates Quality Review team regarding patient issues and concerns in a timely manner.
• Schedules all necessary personnel to resolve call outs and all last-minute cancellations.
• Reviews all team discipline schedules daily.
• Performs other duties as assigned.

Qualifications

• Customer Service: 2 years (required).
• Home health: 1year (preferred).
• Scheduling for medical staff is preferred.
• Excellent customer service skills.
• Ability to interact effectively with all levels of personnel.
• Effective organization skills with attention to detail.
• Effective written and verbal communication skills in English.
• Ability to work effectively in a team environment.
• Ability to represent the Agency as a professional.

Working Conditions

This position typically operates in an office environment.

Job Type

Full-time

Pay

$20.00 to $23.00 per hour

We’re more than just a company, we’re a close-knit family dedicated to supporting each other’s success and well-being. Join us in making a positive impact on the communities we serve.