Scheduler (Full-Time)

Senior Helpers West Jacksonville; Orange Park (FL); On-site; USD 19,286 - 27,552; Full time

Job summary

Senior Helpers West Jacksonville seeks a Full-Time Scheduler to manage high-volume caregiver and client scheduling in a fast-paced, phone-intensive environment. The Scheduler serves as the primary contact for schedules, call-outs, and urgent coverage, with rotating on-call responsibilities including evenings and weekends.

Responsibilities include coordinating caregiver calendars, responding to last-minute changes, ensuring full client coverage, and maintaining real-time updates in scheduling

Qualifications

• Minimum six months in a customer service or phone-intensive role.
• Ability to manage high call volume while remaining calm and professional.
• Strong organizational skills to prioritize in a fast-paced environment.
• Excellent verbal communication skills over the phone.
• Proficiency in Microsoft Word, Excel, Outlook, and web-based scheduling systems.
• Must have a reliable vehicle, valid driver’s license and active auto insurance.
• Must pass a drug screening.
• Level 2 background screening through Florida’s Care Provider Background Screening Clearinghouse.

Responsibilities

• Manage high-volume incoming and outgoing calls professionally and efficiently.
• Coordinate and adjust caregiver schedules to ensure full client coverage.
• Respond promptly to last-minute call-outs, shift changes, and emergencies.
• Communicate schedule updates clearly with caregivers, clients and families.
• Anticipate staffing gaps and proactively solve coverage needs.
• Maintain real-time updates in scheduling software.
• Carry and respond to the rotating on-call phone as assigned.
• Support daily operations and scheduling efficiency with leadership.

Skills

Customer service

Phone handling

Scheduling

Tools

Microsoft Word

Microsoft Excel

Outlook

Scheduling software

Job description

About The Role

Senior Helpers West Jacksonville provides compassionate in-home care services that allow seniors to age safely and independently in their homes. Our scheduling team is the backbone of our operations — ensuring clients always have reliable coverage and caregivers are supported in real time.

We are seeking a Full-Time Scheduler to manage high-volume caregiver and client scheduling in a fast-paced, phone-intensive environment. This role requires quick thinking, professionalism, and the ability to prioritize multiple calls and coverage needs simultaneously. The Scheduler serves as the primary point of contact for caregivers and clients regarding schedules, call-outs, and urgent coverage situations. This position includes rotating on-call phone responsibilities, including evenings and weekends.

Core Responsibilities

• Manage high-volume incoming and outgoing calls professionally and efficiently.
• Coordinate and adjust caregiver schedules to ensure full client coverage.
• Respond immediately to last-minute call-outs, shift changes, and emergency coverage.
• Communicate schedule updates clearly with caregivers, clients, and families.
• Anticipate staffing gaps and problem-solve coverage proactively.
• Maintain accurate, real-time updates in scheduling software.
• Carry and respond to the rotating on-call phone as assigned.
• Work closely with leadership to support daily operations and scheduling efficiency.

Required Qualifications

• Minimum of six months in a customer service or phone-intensive role.
• Ability to manage high call volume while remaining calm and professional.
• Strong organizational skills with the ability to prioritize in a fast-paced environment.
• Excellent verbal communication skills, especially over the phone.
• Proficiency in Microsoft Word, Excel, Outlook, and web-based scheduling systems.
• Ability to work independently and as part of a team.
• Must have a reliable vehicle, valid driver’s license, and active auto insurance.
• Must pass a drug screening.
• Level 2 background screening through Florida’s Care Provider Background Screening Clearinghouse required.
• This position requires Level II background screening through Florida’s Care Provider Background Screening Clearinghouse. Learn more: https://info.flclearinghouse.com

Preferred Qualifications

• Experience in healthcare, staffing, logistics, dispatching, or home care scheduling.
• Systems experience with WellSky or Clear Care
• 1 year as a CNA or HHA in home care.
• Bilingual in Spanish.

Schedule

Full-time weekdays 9a - 5p with rotating on-call responsibilities, including evenings and weekends.