Scheduler, Emergency Department

HealthPartners; Hutchinson (MN); On-site; USD 25,000 - 33,000; Full time

Job summary

Hutchinson Health is seeking an Emergency Department Scheduler to join our team. The scheduler will manage patient appointments, register patients, collect copays, and handle inquiries in a fast-paced ED setting. This role requires strong typing, basic computer skills, and excellent customer service.

Pool/Casual schedule with 12-hour shifts, including days and nights, weekends and holidays as needed. Training and performance support are provided to ensure smooth operations and patient experience.

Qualifications

• Strong typing and data entry skills.
• Excellent phone and in-person customer service.
• Ability to greet the public pleasantly and professionally.

Responsibilities

• Schedules appointments per protocol.
• Registers patients with demographic and insurance info; collects copays.
• Handles messages and inquiries from patients and visitors.
• Maintains confidentiality and supports insurance verification.

Skills

Typing accuracy

Basic computer skills

Customer service

Communication

Education

Medical secretarial training

Business training

Job description

Position Summary:

Hutchinson Health is looking to hire an Emergency Department Scheduler to join our team!Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Essential Duties & Responsibilities:

• Provides excellent customer service to all internal and external customers both on the phone and in person. Escorts patients to point of care.
• Schedules appointments per protocol.
• Takes messages from patients as appropriate.
• Registers patients includes validating guarantor, demographic and insurance information. Collect copay as appropriate.
• Works on work queues.
• Receives, responds and assists with queries from patients and visitors.
• Verifies patient insurance eligibility.
• Completes and delivers all paperwork to appropriate service areas. Helps train new employees on service area specific work flows and helps identify additional training needs for leadership.
• Collects consents for common medical record, assignment of benefits and distributes privacy notice.
• Uses AIDET according to organizational training standards and expectations.
• Attends, contributes and listens during meetings and group discussions.
• Performs all other related duties as assigned.

Accountabilities for all Employees:

• Adheres to the Hutchinson Health Employee Values.
• Maintains confidentiality of the organization and patients.
• Reports any health/medical errors.
• Observes all Environment of Care policies and reports safety risks or hazards immediately.

Work Schedule:

Pool/Casual position consisting of 12-hour shifts, including both days and nights, as well as weekends and holidays as needed. Shifts for the ED position are 6:00 a.m. to 6:30 p.m. and 6:00 p.m. to 6:30 a.m.

Required Qualifications:

Education, Experience or Equivalent Combination:

• Additional training either in medical secretarial or business.

Knowledge, Skills, and Abilities:

• Must be able to type accurately and have a working knowledge of fax machines, copy machines and computers.
• Ability to greet public in a pleasant voice, on the phone and in person.
• Must enjoy reception.
• Ability to work under pressure and at a fast pace, while keeping a positive attitude.

Preferred Qualifications:

Knowledge, Skills, and Abilities:

• Knowledge of Medical Terminology

Benefits:

HealthPartners offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, and much more!