Scheduler

Townsen Memorial Health System, LLC; Spring (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

Townsen Memorial Imaging - Spring is seeking a Full-Time Scheduler to join our team. The Scheduler coordinates patient appointments and maintains proactive communication with new and existing patients via inbound/outbound calls or email to ensure smooth flow.

The role requires knowledge of insurance responsibilities, familiarity with ICD-10/CPT, ability to review medical documentation, and strong organizational skills.

Qualifications

• Experience coordinating patient appointments and communicating with patients
• Familiarity with insurance expectations and billing practices
• Knowledge of medical terminology and coding basics

Responsibilities

• Coordinate patient appointments and reschedule as needed
• Determine copayments and enter insurance details into records
• Prioritize authorization requests by urgency
• Assist with denials/appeals for authorizations
• Communicate with patients, providers, and other parties
• Ensure documentation and forms are complete
• Send prescriptions to pharmacies by fax or email
• Answer calls and respond to inquiries

Skills

Insurance knowledge (in-network/out-of

Education

High School Diploma or GED

BLS Certification

1 year experience in a medical facility

Job description

Townsen Memorial Imaging - Spring is looking for a Full-Time Scheduler to join the team!

Summary: The Scheduler is responsible for coordinating patient appointments while maintaining clear and proactive communication with both new and existing patients through inbound and outbound calls or email.

ESSENTIAL FUNCTIONS:

• Determine patient co-payments and calculate co-insurance and deductibles
• Enter accurate insurance information, including co-payments and deductibles, into patient records
• Prioritize incoming authorization requests based on urgency
• Initiate and assist with appeals for denied authorizations
• Communicate effectively with patients, healthcare providers, and relevant parties regarding procedures
• Follow-up to ensure all necessary documentation is obtained and complete
• Schedule and reschedule patient follow-ups and procedures as needed
• Provide patients with essential information and instructions before their procedure date
• Send prescriptions to pharmacies via fax or email
• Ensure patients move through scheduled appointments efficiently
• Answer phone calls and respond to patient inquiries

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of in-network and out-of-network insurance, as well as patient financial responsibilities
• Familiarity with ICD-10 and CPT codes and medical procedures
• Ability to review and comprehend patient medical documentation
• Ability to independently identify and understand medical necessity requirements
• Strong task management and organizational skills with the ability to complete tasks in a timely manner
• Detail-oriented, ensure accuracy and thoroughness in all tasks
• Ability to work both independently and collaboratively as part of a team
• Adaptability and flexibility in a dynamic work environment
• Effective written and verbal communication skills

EDUCATION AND EXPERIENCE:

• High School Diploma or GED
• One (1) year of experience in a medical facility
• Basic Life Support (BLS) Certified

BENEFITS:

• 3 Medical Plans
• 2 Dental Plans
• 2 Vision Plan
• Employee Assistance Program
• Short and Long Term Disability Plans
• Basic Life and Voluntary Insurance Plans with AD&D
• 401(k) with a 2-year vesting
• PTO + Holidays

Please visit our website for more information:

Townsen Memorial Health System

Townsen Memorial Hospital is an accredited network of facilities with an emphasis on emergency care, outpatient surgery, and diagnostics and imaging. Our core mission is to provide compassionate, evidence-based patient care to those we serve. At Townsen Memorial, we encompass diversity, dignity, and inclusiveness as a reflection of our core values. Townsen Memorial is committed to driving cutting edge healthcare to our patients, our communities and each other.

Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Employment for this position is contingent upon the successful completion of a background check and drug screening.