Hutch Clinic Scheduler

Hutchinson Health; Hutchinson (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

Hutchinson Health seeks an Patient Access Scheduler to deliver top-tier service, gathering demographic and financial information to meet patient needs and regulatory standards.

The role emphasizes accurate data entry, appointment scheduling, patient interaction, and coordination with care teams to ensure smooth patient flow and compliance.

Qualifications

• Must type accurately and use basic office equipment.
• Excellent phone and in-person customer service skills.
• Experience greeting the public in a professional setting.
• Ability to work under pressure in a fast-paced environment.
• Knowledge of medical terminology preferred.

Responsibilities

• Provides excellent customer service to all internal and external customers both on the phone and in person.
• Escort patients to point of care and schedule appointments per protocol.
• Takes messages from patients as appropriate.
• Registers patients, validates guarantor, demographic and insurance information, and collects copays as appropriate.
• Works on work queues and responds to queries from patients and visitors.
• Verifies patient insurance eligibility and processes paperwork for service areas.
• Assists with training new employees on service area workflows and identifies training needs for leadership.
• Collects consents for medical records and privacy notices, and uses AIDET.

Skills

Typing

Customer service

Reception experience

Pressure management

Medical terminology

Education

Medical secretarial training

Job description

Job Description

The Patient Access Scheduler will provide customers a positive experience by collecting all necessary information, both demographic and financial, to ensure the needs of the customer are met as well as support Hutchinson Health’s organizational goals and meet regulatory and compliance requirements.

• Provides excellent customer service to all internal and external customers both on the phone and in person. Escorts patients to point of care.
• Takes messages from patients as appropriate.
• Registers patients includes validating guarantor, demographic and insurance information. Collect copay as appropriate.
• Works on work queues.
• Receives, responds and assists with queries from patients and visitors.
• Completes and delivers all paperwork to appropriate service areas. Helps train new employees on service area specific work flows and helps identify additional training needs for leadership.
• Collects consents for common medical record, assignment of benefits and distributes privacy notice.
• Uses AIDET according to organizational training standards and expectations.
• Attends, contributes and listens during meetings and group discussions.
• Performs all other related duties as assigned.

Essential Duties & Responsibilities

• Provides excellent customer service to all internal and external customers both on the phone and in person. Escorts patients to point of care.
• Schedules appointments per protocol.
• Takes messages from patients as appropriate.
• Registers patients includes validating guarantor, demographic and insurance information. Collect copay as appropriate.
• Works on work queues.
• Receives, responds and assists with queries from patients and visitors.
• Verifies patient insurance eligibility.
• Completes and delivers all paperwork to appropriate service areas. Helps train new employees on service area specific work flows and helps identify additional training needs for leadership.
• Collects consents for common medical record, assignment of benefits and distributes privacy notice.
• Uses AIDET according to organizational training standards and expectations.
• Attends, contributes and listens during meetings and group discussions.
• Performs all other related duties as assigned.

Accountabilities For All Employees

• Adheres to the Hutchinson Health Employee Values.
• Maintains confidentiality of the organization and patients.
• Reports any health/medical errors.
• Observes all Environment of Care policies and reports safety risks or hazards immediately.

Education, Training Or Degree Required

• Additional training either in medical secretarial or business.

License/Registration/Certification Required

• None.

Experience and Skills

• Must be able to type accurately and have a working knowledge of fax machines, copy machines and computers.
• Ability to greet public in a pleasant voice, on the phone and in person, required.
• Must enjoy reception.
• Ability to work under pressure and at a fast pace, while keeping a positive attitude, required.
• Knowledge of Medical Terminology preferred.

About Us

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed To Support Your Total Health

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.