Scheduler - Ears Nose Throat

Selectminds; Bay City (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

McLaren Health Care is seeking a patient service representative to set up exams and manage patient interactions. You will handle incoming calls, verify patient and insurance information, and schedule exams/tests while delivering quality customer service.

Responsibilities include updating patient records, educating patients on preparations, and ensuring compliance with site protocols. This role requires a High School Diploma or GED and preferably health-care experience.

Qualifications

• High School Diploma or GED is required.
• Two years of experience, preferably in health care, is preferred.
• Reviewing and verifying patient and insurance information for accuracy and completeness.

Responsibilities

• Set up exams, procedures and tests for patients and handle customer service inquiries by answering incoming calls or contacting patients by phone to determine appropriate exam/test/procedure and schedule.
• Review screening forms and obtain/verify patient and insurance information to ensure accuracy and completeness.
• Educate the patient on exam/test/procedure preparation and answer related questions to ensure proper understanding.
• Update patient records, including notes necessary for the technologist, patient, or future reference.
• Follow site-specific protocols and keep protocol documentation up-to-date to ensure compliance.

Skills

Customer service

Phone etiquette

Data accuracy

Education

High School Diploma or GED

Job description

The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center. McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan.

Sets up exams, procedures and tests for patients; handles customer service inquiries. Ensures the smooth operation by obtaining accurate and complete patient and insurance information.

• D e l i v e r quali t y c u s t o m e r s e r v i c e b y ans wer in g in c o m i n g ph o n e c all s o r c o n t a ct i n g pa t i e n ts b y ph o n e t o d ete r m in e appropriate ex a m/test/procedure an d s c h e dul e pa t i e n t appropriately.
• Re v i ew s c r e e nin g f o r m a n d obtain/ ve rify patient and insurance inf o r m a t i o n to e n sur e a cc ura c y and completeness.
• E nsur e b e s t p o s sibl e c u s t o m er s e r v i ce b y p r o p e rl y e d u c a t in g t h e pa t i e n t o n t h e ex a m/test/procedure pr e para t i o n an d ans we rin g related qu e s t i o n s.
• Upda te pa t i e n t r e c o r d, in c ludin g an y n o tes n e ce ssa r y f o r t h e t ec h n o l o gi s t, c us to m e r , or fu t ur e r e f e r e n c e.
• F o ll o ws si t e -sp ec if i c pr o t o c o l s an d k ee p s p r o t o c o l d o c u m e n t a t i o n up- t o -da te t o e nsur e c o m plian ce.

Required

• High School Diploma or GED.

Preferred

• Two years of experience, preferably in health care.

Additional Information

• Schedule: Full-time
• Requisition ID: 26010694
• Daily Work Times: 8a-5p
• On Call: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

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McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.