Window Dispatcher - Valley Metro

Keolis Commuter Services; Tempe, Northern (AZ, KY); On-site; USD 52,000 - 76,000; Full time

Job summary

Keolis Commuter Services in Tempe, AZ, seeks a Window Dispatch professional to coordinate operator assignments, monitor trips, and manage communications with field staff. The role emphasizes quick decision-making, map interpretation, and adherence to safety and DOT standards.

Ideal candidates have at least 2 years in transit dispatch, hold AZ CDL Class B with passenger endorsement, and perform well under pressure.

Qualifications

• Minimum of 2 years Window Dispatch experience in a transit/transportation environment required.
• Must have valid AZ CDL Class B w/passenger endorsement.
• Ability to decipher maps effectively.
• Ability to handle stress, including emergency situations.
• Uses good judgment in emergency and routine decisions.
• Proficient with Email, Internet and Microsoft Office Suite.

Responsibilities

• Assign work, vehicles and onboard equipment to operators and maintain logs.
• Reassign operators to minimize service disruptions during traffic or incidents.
• Maintain accurate attendance logs and operator communications.
• Monitor trip status and adjust to ensure on-time performance.
• Provide emergency or vehicle-malfunction support with safety staff.
• Reschedule trips due to delays or disturbances.
• Reconcile operator trip manifests and assist passengers with service information.
• Document daily events related to service and maintain safety focus.
• Maintain lost-and-found items and contact passengers when possible.
• Maintain safe work areas and support field operations as needed.
• Conduct radio checks for vehicles departing the yard.
• Maintain headways for all online buses and log incidents.
• Support drivers with informational materials and updates.

Skills

Window Dispatch

Transit Operations

Map Reading

Emergency Response

Decision Making

Microsoft Office

Tools

CDL Class B w/ passenger endorsement

Job description

• Minimum of 2 years Window Dispatch experience in a transit/transportation environment required
• Must have valid AZ CDL Class B w/passenger endorsement
• Ability to effectively decipher maps
• Ability to handle stress, including emergency situations
• Uses good judgment in making decisions in emergency and routine situations
• Email and Internet; Microsoft Office Applications Suite

Skills:

• Excellent organization and multi-tasking skills
• Demonstrated excellent written and oral communications and organizational skills
• Reasoning skills and Decision making

Key Accountabilities:

• Assign work, vehicles and onboard equipment to operators and maintain check-out logs
• Assign operators in the event of operator absences, increased service volumes in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations.
• Maintain accurate logs for attendance
• Maintain communication with operators, providing information on customers, cancellations, and directional assistance where necessary
• Monitor operators and trip status, adjusts and reassignments as necessary to ensure on time performance
• Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations, safety and maintenance staff where appropriate.
• Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations
• Reconcile trip manifests by operators
• Provide assistance to passengers in using the service as well as when inquiring about individual trip status.
• Document accurately and appropriately daily events related to service
• Collect any lost and found articles and catalog, attempt to contact appropriate passengers where possible
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
• Radio checks all vehicles leaving the yard at all times
• Establish and maintain headways for all online buses
• Will maintain “exceptions” and “incidents” log
• Will assist drivers with informational material as needed
• Report to supervisors and duty managers any drivers failing to meet duties online
• Other duties as assigned by immediate supervisor

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

All roles may entail, to varying extents, the following physical demands:

• Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;
• Exposure to both extreme heat and cold;
• Exposure to loud noises, fumes, and airborne particles;

In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:

• Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.
• Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
• Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.
• Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Additional Statements:

• Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing apre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of abackground check consistent with applicable federal, state, and/or local laws.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact [e-mail]. Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants.
• Work authorization: “Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position”
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.