Scheduler / Dispatch Agent WAH

Inktel; Alaska; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Short/Long term disability

Life insurance

Personal time off

Educational assistance

401K plan

Job summary

Inktel seeks a scheduler/dispatch agent to analyze passenger riding patterns and adjust daily routing strategies. You will connect with people and support the team through coaching, training, and teamwork in a fast-paced environment.

The role emphasizes proactive problem solving, excellent communication, and a commitment to reliable service in transit operations. Prior scheduling in paratransit or messenger settings is valued.

Qualifications

• Experience in customer service or dispatch roles.
• Ability to analyze passenger patterns and adjust routes.
• Experience with scheduling in transit or messenger environments preferred.
• Proven multitasking and organizational skills.
• Strong communication with management and drivers.

Responsibilities

• Construct daily vehicle routes for passenger pickups and drop-offs.
• Analyze historical route data and travel patterns to improve timelines and efficiency.
• Adjust system routing parameters to optimize scheduling.
• Communicate objectives and updates to management.
• Coordinate activities to ensure safe, on-time operations.
• Track adherence to run cut schedules and report issues.

Skills

Customer service

Scheduling

Multi-tasking

Communication

Analytical thinking

Problem solving

Team player

Adaptability

Paratransit experience

Tools

Scheduling software

Job description

Driven by our passion for people, our scheduler/dispatch agents are experts at analyzing established and changing passenger riding patterns in order to adjust daily routing strategies accordingly. Connecting with people in a meaningful way is our bread and butter—and our agents perform consistently at a high level through coaching, support, and training by the best in class Inktel team.

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partners—we can't resist the fun of working with people. Each connection, each relationship matters. To strive to be a part of something greater is in our DNA—and we don't use the word "strive" lightly. It embodies what we value.

Qualifications:

• Proven track record of all of the following STRIVE values: Service, Tenacity, Responsibility, Integrity, Versatility, Entrepreneurship
• Amazing combination of nimble thinking, high energy, passion, and persistence: resourcefulness
• Strong desire to be helpful and take ownership to resolve customer situations
• Positive outlook and enthusiastic attitude
• Conscientious team player
• Driven by delivering results
• Professional demeanor, put together
• Dependable and consistent, history of good attendance
• Naturally curious with an aptitude for learning and understanding quickly
• Ability to multitask by reading, typing, and navigating through applications
• Prior scheduling experience preferably in a paratransit transportation or messenger environment, or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Responsibilities:

• Construct daily vehicle routes for safe productive passenger pick-ups and drop-offs in a transit/paratransit environment.
• Analyze historical route information, reviews travel patterns, scheduling efficiencies, improved timelines, and overall performance to ensure quality service.
• Analyze and adjust system routing parameters, as needed, for scheduling efficiencies.
• Communicate effectively with management as it pertains to strategic objectives.
• Organize and conduct activities to assure safe, cost-effective, on-time operating performance.
• Tracks and reports adherence to run cut structure and communicates issue to management.

Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.