Scheduler B - Rehab Services Admin - Danbury, CT

Northwell Health; Danbury (CT); On-site; USD 25,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Medical/Dental/Vision Coverage

Health Savings Account

401(k) Retirement Plan

Wellness Programs

Employee Discounts

Job summary

Northwell Health's Danbury Hospital Rehab Services Admin team is hiring a Scheduler B to handle registration and scheduling for outpatient physical rehabilitation. You will collect insurance and demographic information, manage phone lines, and coordinate with clinicians and physician practices.

The role requires a High School graduate with 2 years of experience, basic MS Word/Excel, and optional bilingual skills in Spanish or Portuguese. This is a full-time on-site position in Danbury, CT.

Qualifications

• MS Word and basic Excel skills are required.
• Knowledge of medical terminology is preferred.
• Bilingual-Spanish or Portuguese is a plus.

Responsibilities

• Represents department as the initial contact by establishing and maintaining positive customer relations.
• Greets patients upon arrival and explains services steps to ensure patient satisfaction.
• Answers busy phone lines and directs or processes calls.
• Completes intake, new account registration, and check-in processes.
• Schedules appointments for multiple outpatient rehabilitation locations.
• Faxes, scans and files documentation into the medical record.

Skills

MS Word

Excel

Education

HS Graduate or Equivalent

Job description

Northwellis the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees —including members ofNorthwell Health Physician Partners— who are working to change health care for the better.

Northwellis the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees —including members ofNorthwell Health Physician Partners— who are working to change health care for the better.

Title: Scheduler B - Rehab Services Admin - Danbury, CT - Full Time - Monday - Thursday 8:30am-5:00pm, Friday 8:00am-4:30pm

Title: Scheduler B - Rehab Services Admin - Danbury, CT - Full Time - Monday - Thursday 8:30am-5:00pm, Friday 8:00am-4:30pm

Summary

This position is responsible for registration and scheduling for outpatient physical rehabilitation services, obtaining insurance and demographic information, handling telephones and department e-mails. Provides constant interactions with patients, families, caregivers, clinicians and physician practices.

Responsibilities

• Represents department as the initial contact by establishing and maintaining positive customer relations. Greets patients upon arrival. Answers question and explains services steps to ensure patient satisfaction.
• Answers very busy phone lines and appropriately directs or processes calls. Handles PMR department incoming mail per supervisor instructions.
• Completes intake, new account registration, and check-in processes independently.
• Schedules appointments for multiple outpatient rehabilitation locations. Tracks, schedules special consideration patients, and maintains the "on-call" list.
• Faxes, scans and file documentation into the medical record on a daily basis.
• Establishes and maintains therapists templates in Soarian Scheduling.
• Demonstrates basic knowledge of outpatient physical rehabilitation billing and procedures.
• Provides orientation and training to new hired on scheduling processes.
• Provides effective communication with insurance specialists, clinicians and referring physician offices.
• Compiles checklist or reports regarding scheduling data per supervisors guidance.
• Fulfills all compliance responsibilities related to the position.
• Maintains and Model the Organizations values.
• Demonstrates regular, reliable and predictable attendance.
• Performs other duties as required.

Education And Experience Requirements

HS Graduate or Equivalent

Minimum Experience: 2 years

Desired Qualifications

Knowledge of medical terminology. Bilingual-Spanish or Portuguese preferred.

Minimum Knowledge, Skills And Abilities Requirements

MS Word and entry level of Excel required.

Working Conditions

• Manual: significant manual skills/motor coord & finger dexterity
• Occupational: Little or no potential for occupational risk
• Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force
• Physical Environment: Generally pleasant working conditions
• Company: Danbury Hospital
• Org Unit: 1874
• Department: Rehab Services Admin
• Exempt: No
• Salary Range: $18.13 - $34.50 Hourly
• “Available benefits include: Paid Time Off (PTO); Medical, Dental and Vision Coverage; Health and Dependent Care Flexible Spending Accounts; Health Savings Account; 401(k) Retirement Plan; Basic Life and AD&D insurance; Wellness Programs; Employee Assistance Program; and Team Member Discounts. Available benefits for union positions may vary in accordance with applicable Collective Bargaining Agreements.”