Scheduler B - Rehab Services Admin - Danbury, CT

Danbury Hospital; Danbury (CT); On-site; USD 25,000 - 48,000; Full time

Benefits offered by this job

PTO

Medical, Dental and Vision Coverage

Health Savings Account

Job summary

Danbury Hospital is seeking a Scheduler B for Rehab Services Admin in Danbury, CT. The role handles patient registration, scheduling, and coordination across outpatient rehab services, with daily communication to patients, families, clinicians, and insurers. The position requires a High School diploma, 2 years of experience, and basic Word/Excel skills.

Bilingual Spanish or Portuguese is preferred. Work hours are typically Monday to Thursday mornings and Friday mornings with a generous benefits

Qualifications

• HS graduate or equivalent required.
• Minimum 2 years of experience.
• Knowledge of medical terminology preferred; bilingual Spanish or Portuguese preferred.
• MS Word and basic Excel skills required.
• Strong communication and data entry capabilities.

Responsibilities

• Represent department as initial contact and greet patients.
• Handle busy phone lines and direct or process calls.
• Complete intake, new account registration, and check-in.
• Schedule appointments for multiple locations and maintain on-call lists.
• Fax, scan, and file documentation into the medical record daily.
• Maintain therapists templates in Soarian Scheduling.
• Assist with basic outpatient rehabilitation billing procedures.
• Provide scheduling process training to new hires.
• Communicate with insurance specialists and physician offices.
• Compile scheduling data reports per supervisor guidance.
• Fulfill all compliance responsibilities and uphold values.
• Maintain regular, reliable attendance and perform other duties.

Skills

MS Word

Excel

Education

HS Graduate or Equivalent

Job description

Northwellis the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members ofNorthwell Health Physician Partners— who are working to change health care for the better.

Title: Scheduler B - Rehab Services Admin - Danbury, CT - Full Time - Monday - Thursday 8:30am-5:00pm, Friday 8:00am-4:30pm

Summary

This position is responsible for registration and scheduling for outpatient physical rehabilitation services, obtaining insurance and demographic information, handling telephones and department e-mails. Provides constant interactions with patients, families, caregivers, clinicians and physician practices.

Responsibilities

• 1. Represents department as the initial contact by establishing and maintaining positive customer relations. Greets patients upon arrival. Answers question and explains services steps to ensure patient satisfaction.
• 2. Answers very busy phone lines and appropriately directs or processes calls. Handles PMR department incoming mail per supervisor instructions.
• 3. Completes intake, new account registration, and check-in processes independently.
• 4. Schedules appointments for multiple outpatient rehabilitation locations. Tracks, schedules special consideration patients, and maintains the "on-call" list.
• 5. Faxes, scans and file documentation into the medical record on a daily basis.
• 6. Establishes and maintains therapists templates in Soarian Scheduling.
• 7. Demonstrates basic knowledge of outpatient physical rehabilitation billing and procedures.
• 8. Provides orientation and training to new hired on scheduling processes.
• 9. Provides effective communication with insurance specialists, clinicians and referring physician offices.
• 10. Compiles checklist or reports regarding scheduling data per supervisors guidance.
• 11. Fulfills all compliance responsibilities related to the position.
• 12. Maintains and Model the Organizations values.
• 13. Demonstrates regular, reliable and predictable attendance.
• 14. Performs other duties as required.

Education and Experience Requirements

HS Graduate or Equivalent

Minimum Experience: 2 years

Desired: Knowledge of medical terminology. Bilingual-Spanish or Portuguese preferred.

Minimum Knowledge, Skills and Abilities Requirements

MS Word and entry level of Excel required.

Manual: significant manual skills/motor coord & finger dexterity

Occupational: Little or no potential for occupational risk

Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Physical Environment: Generally pleasant working conditions

Company: Danbury Hospital

Org Unit: 1874

Department: Rehab Services Admin

Exempt: No

Salary Range: $18.13 - $34.50 Hourly

Available benefits include:

• Paid Time Off (PTO)
• Medical, Dental and Vision Coverage
• Health and Dependent Care Flexible Spending Accounts
• Health Savings Account
• 401(k) Retirement Plan
• Basic Life and AD&D insurance
• Wellness Programs
• Employee Assistance Program
• Team Member Discounts

Available benefits for union positions may vary in accordance with applicable Collective Bargaining Agreements.