Scheduler 77034

The Rose, nonprofit breast health organization; Houston (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

The Rose, nonprofit breast health organization, seeks a detail-oriented front desk coordinator to support patient scheduling and communications. This role handles phones, emails, appointment confirmations, and data entry into our system.

You will organize workflow, verify patient information, coordinate with clinical staff, and maintain accurate records while delivering compassionate service in a bilingual English/Spanish environment.

Qualifications

• 3–5 years scheduling experience in a medical office.
• Knowledge of insurance and multi-test scheduling.
• Multitask oriented.
• Bilingual English/Spanish required.

Responsibilities

• Answer calls for patient inquiries and schedule appointments.
• Return messages from appointment voicemail and online inquiries.
• Process and verify appointments and patient information; route to appropriate staff.
• Cross-train as needed and support special projects.

Skills

Scheduling

Phone & email handling

Bilingual English/Spanish

Insurance verification

Education

High school diploma or equivalent

Tools

Medical front desk software

Job description

Job Summary
Answers phones and emails, schedules, and confirms appointments, and inputs customer data into company systems. Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.

Description
Job Summary
Answers phones and emails, schedules, and confirms appointments, and inputs customer data into company systems. Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
Job Duties

• Answer calls for patient inquiries and schedule appointments adhering to set guideline of questions, i.e., implants, age, previous films, method of payment and complete insurance information needed for verification.
• Work orders received.
• Work and maintain Special Projects to include BIRADS 0 and BIRADS 3 List, Online Appointments, and Replies to Automated Confirmations and Reschedule/Cancel Online Requests, and Dr Melillo’s schedule.
• Return messages from appointment voicemail, answering service, and Contact US website appointment inquires.
• Perform other duties as assigned; and cross-training as needed.

Requirements
Qualifications
Education/Experience/Training

• High school graduate or equivalent with 3-5 years scheduling experience in a medical office required.
• Knowledge of insurance, multi-test scheduling, front desk duties required.
• Multitask oriented.
• Bilingual (English/Spanish) required.