Scheduler

SSM Health; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

SSM Health is seeking a Scheduler to join its remote healthcare team in Wisconsin. The role helps patients navigate their care journey by arranging appointments with the right providers at the right times.

You will collect patient information, coordinate scheduling, process referrals, and maintain accurate records in electronic medical systems. Strong communication and attention to detail are essential.

Qualifications

• High School Diploma or GED, or 10 years of work experience.
• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Ability to work effectively in a remote healthcare environment.
• Familiarity with appointment scheduling and healthcare coordination.

Responsibilities

• Coordinate patient scheduling and referrals to healthcare providers and services.
• Collect information from patients and referring offices to create and confirm appointments.
• Obtain approvals for appointment changes or cancellations.
• Maintain and update provider contact information as required.
• Enter medical appointments, patient details, and special instructions into EMR systems.
• Follow site-specific protocols and maintain accurate documentation.
• Support daily clinic operations and perform additional duties as assigned.

Skills

Strong communication

Customer service

Organizational skills

Attention to detail

Remote work ability

Education

High School Diploma or GED

Tools

EMR systems

Job description

SSM Health is looking for a Scheduler to join its remote healthcare team in Wisconsin. This role plays an important part in the patient experience by helping individuals navigate their care journey and ensuring they receive the right appointments with the appropriate providers at the right time.

The selected candidate will collect and manage patient information, coordinate appointments, process referrals, and maintain accurate records within electronic medical systems. This opportunity is suitable for individuals with strong communication skills, attention to detail, and a commitment to providing excellent patient support.

Key Responsibilities

• Coordinate patient scheduling and referrals to healthcare providers and services.
• Collect information from patients and referring provider offices to create and confirm appointments.
• Obtain necessary approvals for appointment changes or cancellations.
• Maintain and update provider contact information as required.
• Enter medical appointments, patient details, and special instructions into electronic medical systems.
• Follow site-specific protocols and maintain accurate documentation.
• Support daily clinic operations and perform additional duties as assigned.

Requirements

• High School Diploma/GED or 10 years of work experience.
• No prior experience required.
• Strong communication and customer service skills.
• Good organizational skills and attention to detail.
• Ability to work effectively in a remote healthcare environment.
• Strong knowledge of:
• Appointment scheduling and healthcare coordination processes.
• Electronic medical systems and data entry procedures.
• Patient communication and documentation management. High School Diploma/GED or 10 years of work experience