Scheduler

CHI Health; United States; On-site; USD 22,000 - 33,000; Full time

Job summary

CommonSpirit Health is seeking a detail-oriented Scheduler to coordinate patient appointments and provider schedules across our care sites. You will verify insurance information, assist patients with instructions, and ensure smooth, accurate scheduling for procedures and tests in a fast-paced hospital setting.

The ideal candidate has strong communication and multitasking skills, a high school diploma or GED, and experience in medical terminology or hospital operations.

Qualifications

• High School GED or equivalent required.
• Medical terminology experience preferred.
• Hospital experience is a plus.

Responsibilities

• Performs duties according to department and campus specific expectations identified and assigned.
• Accurately schedules procedures and follows up on scheduling variations to optimize patient safety.
• Responsible for answering phone calls and scheduling patient appointments.
• Receives, prioritizes and responds to incoming calls as appropriate.
• Communicates with patients regarding appointments and instructions for procedures and tests.
• Manages direct fax scheduling requests and the handling of scanned documents within the software system.

Skills

Attention to detail

Excellent communication

Customer service

Education

High School GED

Job description

Where You'll Work

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.

Job Summary and Responsibilities

As our Scheduler, you will orchestrate a seamless and efficient care process for patients and providers by coordinating appointments and managing schedules. Every day you will schedule patient appointments and coordinate multiple provider schedules for medical procedures, tests, and studies. You'll ensure timely scheduling through effective communication, accurately gather and verify patient insurance and documentation, process reports, and provide exceptional customer service to patients via phone and in-clinic assistance. To be successful in this role, you will demonstrate strong attention to detail, multitasking abilities, and excellent communication and reasoning skills to manage scheduling complexities and patient inquiries, always striving for accuracy and efficiency.

Job Responsibilities

• Performs duties according to department and campus specific expectations as identified and assigned.
• Accurately schedules procedures and follows up on scheduling variations to optimize patient safety.
• Responsible for answering phone calls and scheduling patient appointments.
• Receives, prioritizes and responds to incoming calls as appropriate.
• Communicates with patients regarding appointments and instructions for procedures and tests.
• Manages direct fax scheduling requests and the handling of scanned documents within the software system.

Job Requirements

Required

High School GED, upon hire and

Preferred

Medical Terminology experience or equivalent hospital experience