Scheduler

Freddie Mac; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

Join a leading company committed to enhancing mental health care access as a Scheduler. This role involves managing inquiries, assessing needs, and connecting individuals with mental health resources. Ideal candidates will possess strong communication skills, empathy, and a background in psychology or social work, contributing to meaningful patient outcomes.

Qualifications

• 6 months experience in a call center or customer service.
• Knowledge of mental health disorders and treatment options.
• Strong verbal and written communication skills.

Responsibilities

• Manage incoming calls related to mental health inquiries.
• Conduct preliminary mental health screenings.
• Provide referrals to mental health services.

Skills

Communication

Empathy

Confidentiality

Education

High School Diploma or Equivalent

Bachelor's degree in psychology, Social Work, Counseling or related field

Tools

Call center software

Job description

Our team is dedicated to improving access to mental health care for those who need it most. With both inpatient and outpatient clinics across 9 states and over 30 facilities, we are a growing organization that believes every team member plays a vital role in the patient journey. We provide competitive compensation, aggressive benefits, and cultivate a culture of growth and collaboration, allowing you to have a hand in shaping our evolving services. If you are passionate about mental health and are ready to make a meaningful impact, we invite you to join our team and help drive positive change in our communities.

The Scheduler plays a crucial role in the initial assessment and coordination of mental health outpatient services for individuals seeking assistance. This position operates within a call center environment, addressing incoming inquiries, conducting preliminary screenings, and ensuring individuals are connected to the appropriate mental health resources.

Inbound Call Management:

• Answer incoming calls related to mental health inquiries promptly and professionally.
• Gather necessary information from callers to determine the nature and urgency of their needs.

Preliminary Screening:

• Conduct initial mental health screenings to assess the caller's immediate needs and risk factors.
• Utilize standardized assessment tools or protocols to evaluate the severity and nature of mental health concerns.

Resource Coordination:

• Provide referrals to appropriate outpatient mental health services based on the caller's needs and location.
• Collaborate with internal teams and external agencies to ensure timely and appropriate service connections.

Documentation and Reporting:

• Maintain accurate and confidential records of all interactions and assessments.
• Generate reports as required by organizational policies or regulatory standards.

Continuous Learning and Training:

• Stay updated on mental health resources, services, and best practices.
• Participate in ongoing training and professional development opportunities.

Customer Service Excellence:

• Ensure a compassionate, empathetic, and non-judgmental approach in all interactions.
• Address any concerns or feedback from callers with professionalism and sensitivity

Other Duties:

Attendance at scheduled work shifts is an essential function of this role.

Responsible for performing other duties as assigned by leadership.

Requirements

POSITION QUALIFICATIONS

High School Diploma or Equivalent - Required

Bachelor's degree in psychology, Social Work, Counseling or related field - preferred

6 months experience working in a call center or customer service role

• Knowledge of mental health disorders, treatment options, and community resources.
• Strong communication skills, both verbal and written.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficiency in using call center software and database systems.
• Empathy, patience, and a genuine desire to help individuals in need.

About the company

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