Scheduler

Apscareerportal; Trenton (GA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Parental leave

Vision insurance

Wellness resources

Dental insurance

Job summary

Primary Healthcare Centers is seeking a friendly, organized Scheduling Representative to join our Patient Services team. You will be the main contact for patients, answer calls, schedule appointments, and provide essential information to ensure a positive experience.

The ideal candidate is patient-focused, organized, proficient with computers, and able to communicate clearly. High school diploma required; Healthcare certifications or LPN license preferred.

Qualifications

• High school diploma, GED, or equivalent.
• Medical Assistant certificate or degree is preferred.
• Current Georgia LPN license preferred.
• Two years of experience in a medical office preferred.
• Bilingual skills preferred.

Responsibilities

• Answer incoming calls to the scheduling department and operator line
• Schedule patient appointments based on availability, urgency, and patient needs
• Reschedule and cancel appointments as needed
• Confirm and update patient information
• Provide patients with appointment dates, times, locations, and preparation instructions
• Answer patient questions regarding appointments and procedures
• Communicate applicable policies and sliding-scale update requirements
• Maintain accurate scheduling and patient records
• Assist with resolving scheduling conflicts professionally and compassionately
• Work collaboratively with providers, clinical staff, and other departments
• Perform additional duties as needed

Skills

Friendly demeanor

Professional

Patient-focused

Communication skills

Detail oriented

Tech savvy

Team player

Education

High school diploma/GED

Medical Assistant certificate/degree (preferred)

Georgia LPN license (preferred)

2 years experience in medical office (preferred)

Bilingual (preferred)

Job description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Wellness resources
• Dental insurance

Primary Healthcare Centers is looking for a friendly, organized, and dependable Scheduling Representative to join our Patient Services team!

If you enjoy helping others, communicating with patients, staying organized, and working in a fast-paced healthcare environment, this could be a great opportunity for you.

About the Position

As a Scheduling Representative, you will play an important role in helping our patients access the care they need. You will serve as a key point of contact for patients by answering calls, coordinating appointments, providing important appointment information, and helping ensure a positive patient experience.

What You'll Do

• Answer incoming calls to the scheduling department and operator line
• Schedule patient appointments based on availability, urgency, and patient needs
• Reschedule and cancel appointments as needed
• Confirm and update patient information
• Provide patients with appointment dates, times, locations, and preparation instructions
• Answer patient questions regarding appointments and procedures
• Communicate applicable policies and sliding-scale update requirements
• Maintain accurate scheduling and patient records
• Assist with resolving scheduling conflicts professionally and compassionately
• Work collaboratively with providers, clinical staff, and other departments
• Perform additional duties as needed

What We're Looking For

Our ideal candidate is someone who is:

• Friendly, professional, and patient-focused
• An effective verbal and written communicator
• Organized and attentive to detail
• Comfortable working with computers and electronic systems
• Able to use good judgment and problem-solving skills
• Able to remain calm and professional in challenging situations
• Comfortable working with patients, providers, coworkers, and the public
• Dependable and able to work effectively as part of a team

Education & Experience

Required:

• High school diploma, GED, or equivalent

Preferred, but not required:

• Medical Assistant certificate or degree
• Current Georgia LPN license
• Two years of experience in a medical office
• Bilingual skills