Scheduler

Poppy Bank; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Poppy Bank in Phoenix, AZ seeks a detail-oriented Medical Office Coordinator to manage patient check-ins, scheduling, and data entry in a fast-paced clinic environment.

You will handle phone triage, collect co-pays, maintain charts, and coordinate with physicians across locations, ensuring HIPAA compliance and accurate documentation.

Qualifications

• High School Diploma or GED.
• Minimum 2 years medical practice experience preferred.
• Cardiology experience preferred.
• Working knowledge with computers.
• Excellent verbal and written communication.
• Excellent organizational skills.
• Knowledge of HIPAA rules & regulations.
• Knowledge of diagnostic testing and procedures, preferred.
• Proficiency in Microsoft Office, Word, Internet.

Responsibilities

• Answer the telephone by the third ring, triage messages and distribute with appropriate documentation.
• Maintain a high level of accuracy in appointment scheduling.
• Maintain thorough and accurate documentation in charts for all correspondence involving patient care.
• Check-in patients, obtaining personal medical and financial information, informing back office of patient arrivals and visit needs.
• Collect co-pays at check-in, processing credit card payments and processing batch detail and settlement daily.
• Monitor the flow of patients and waiting times, informing patients of delays or emergencies that may keep them waiting.
• Check out patients, obtaining payment and scheduling new appointments as indicated by the physician orders.
• Input all patient data and keep up to date information on all patients.
• Travel to various Practice locations as needed for coverage.
• Other duties as assigned.

Skills

Communication

Organizational skills

Computer literacy

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

• Location 9520 West Palm Lane,Suite 150-A,Phoenix, AZ, 85037,United States


• Other Compensation Profit Sharing


• Job Category Scheduling, Customer Service, Office Coordinator


• Industry Primary Physician, Cardiology, Hospital


• Employee Type Full Time-Non-Exempt


• Required Degree High school


• Manage Others No

Description

• Answer the telephone by the third ring, triage messages and distribute with appropriate documentation.


• Maintain a high level of accuracy in appointment scheduling.


• Maintain thorough and accurate documentation in charts for all correspondence involving patient care.


• Check-in patients, obtaining personal medical and financial information, informing back office of patient arrivals and visit needs.


• Collect co-pays at check-in, processing credit card payments and processing batch detail and settlement daily.


• Monitor the flow of patients and waiting times, informing patients of delays or emergencies that may keep them waiting.


• Check out patients, obtaining payment and scheduling new appointments as indicated by the physician orders.


• Input all patient data and keep up to date information on all patients.


• Reschedule physician schedules as requested by practice manager/team leader.


• Complete Patient Prompt Remind and callbacks daily reminding patients of upcoming appointments. Notify technicians of daily start times.


• Review schedules daily for corrections or gaps and ensure changes are made.


• Check messages regularly throughout the day. Messages should be accurate and thorough for physicians to review and assess.


• Orders should be worked daily, both past due and future.


• Inform team leader of needed office supplies.


• Keep workstation and waiting room organized and clean. I.E., magazines, windows, desktops.


• Travel to various Practice locations as needed for coverage.


• Other duties as assigned.

Requirements

Dress Code: Black Scrubs or Business Casual / Close toe shoes

Education and Experience

• High School Diploma or G.E.D


• Minimum 2- years medical practice experience preferred


• Cardiology experience preferred


• Working knowledge with computers


• Excellent verbal and written communication


• Excellent organizational skills


• Knowledge of HIPAA rules & regulations.


• Knowledge of diagnostic testing and procedures, preferred.


• Excellent verbal and writing communication skills.


• Knowledge of basic mathematics.


• Proficiency in Microsoft Office, Word, Internet.

Summary

• Maintain patient confidentiality as governed by the Health Information Portability and Accountability Act (HIPAA).


• Answer the telephone by the third ring, triage messages and distribute with appropriate documentation.


• Maintain a high level of accuracy in appointment scheduling.


• Maintain thorough and accurate documentation in charts for all correspondence involving patient care.


• Check-in patients, obtaining personal medical and financial information, informing back office of patient arrivals and visit needs.


• Collect co-pays at check-in, processing credit card payments and processing batch detail and settlement daily.


• Monitor the flow of patients and waiting times, informing patients of delays or emergencies that may keep them waiting.


• Check out patients, obtaining payment and scheduling new appointments as indicated by the physician orders.


• Input all patient data and keep up to date information on all patients.


• Reschedule physician schedules as requested by practice manager/team leader.


• Complete Patient Prompt Remind and callbacks daily reminding patients of upcoming appointments. Notify technicians of daily start times.


• Review schedules daily for corrections or gaps and ensure changes are made.


• Check messages regularly throughout the day. Messages should be accurate and thorough for physicians to review and assess.


• Orders should be worked daily, both past due and future.


• Inform team leader of needed office supplies.