Scheduler

Trinity Health; Norristown (Montgomery County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Scheduler to join their team in Norristown. This role is pivotal in coordinating external appointments for participants, ensuring that their care plans are effectively implemented. You will collaborate closely with various departments, manage participant schedules, and conduct home visits to ensure satisfaction. With a commitment to diversity and inclusion, the organization offers a supportive environment and opportunities for professional growth. If you are detail-oriented and passionate about providing excellent service, this position is a perfect fit.

Benefits

1st Day Medical Coverage

Dental Insurance

Vision Insurance

Paid Time Off

403B

Educational Assistance

Daily Pay Access

Employee Referral Incentives

Qualifications

• 1+ year of scheduling experience, preferably in a medical setting.
• Experience working with elderly populations is a plus.

Responsibilities

• Coordinate and schedule medical appointments and home care assignments.
• Maintain accurate participant schedules and notify managers of changes.

Skills

Scheduling

Customer Service

Microsoft Office

Communication Skills

Organizational Skills

Education

High School Diploma

Associate Degree

Tools

Microsoft Word

Microsoft Excel

Calendaring System

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

Scheduler

Location: Norristown, PA

Status: Full time

Shift: Monday - Friday, 8 am to 430 pm

Incentive 1st Day Benefits

Position Purpose:

This position is responsible for coordinating and scheduling external appointments for all participants at the PACE Organization (PO). The scheduler will prepare schedules according to the participant needs and the participant's care plan designed by the interdisciplinary team. Works closely with the transportation department, participants, caregivers, and center staff.

Position Details:

Work will be completed in the clinic.

What you will do:

• Coordinates and schedules appointments for medical appointments and home care assignments for participants.

• Works closely with the transportation department, participants, caregivers, and center staff regarding participant schedule.

• Maintains complete and accurate participant schedules, including the amount, frequency, and duration of service that has been identified in the plan of care.

• Notifies appropriate manager when requests for scheduling changes are received that require a physician's order.

• Records all scheduling changes, updates, and deletions on the schedule daily.

• Develop schedules for and conducts training for new CNA’s, which will include home visits.

• Conduct home visits to oversee service delivery and monitor participant satisfaction and ensure CNA’s are following care plan.

• May cover CNA shifts as needed for home care and/or facility assignments.

Minimum Qualifications:

• High School Diploma or equivalent required. Associate degree preferred.

• Minimum of one (1) year scheduling experience required. Medical or patient scheduling strongly preferred.

• One (1) year of customer service experience serving as the first point of contact via email/phone/in person strongly preferred.

• Minimum of one (1) year of documented experience working with a frail or elderly population or training onsite upon hiring.

• Proficiency with Microsoft Office (MS Word, Excel, Power Point, etc.), experience with electronic mail and calendaring system.

• Superior written/verbal communication skills.

• Excellent organizational, problem solving and customer service skills as well as ability to adapt to change and attention to detail.

Position Highlights and Benefits:

• Comprehensive benefit including 1st Day medical coverage, dental, vision, paid time off, 403B and educational assistance.

• Access to daily pay and employee referral incentives.

• Supportive environment with a patient-centered focus.

• Opportunities for professional development.

Ministry/Facility Information

Mercy LIFE Norristown, part of Trinity Health PACE, provides high-quality care to seniors in the communities we serve. Our interdisciplinary team offers comprehensive services, allowing seniors to remain independent at home.

We are guided by core values of reverence, commitment, safety, justice, stewardship, and integrity.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.