SCD Service Coordinator Vista, CA

Mitsubishi Electric Corporation; Vista (CA); On-site; USD 40,000 - 47,000; Full time

Job summary

Mitsubishi Electric Power Products Inc. is seeking a service coordinator for the San Diego Operations. The role involves planning repair services, maintenance, parts replacement, and warranty work, coordinating with customers, sales reps, and technicians.

You will quote parts and labor, prepare service orders, and track completion and invoicing. Responsibilities include creating work orders, arranging third-party equipment, and ensuring safety credentials for site access, while supporting a

Qualifications

• Associates degree in business or related discipline with 3 years of experience in sales, customer service or sales support in a service related industry, or equivalent education and experience.
• Ability to manage multiple priorities and meet deadlines.
• Intermediate call center, collections or related experience with customers.
• Intermediate interpersonal and communication skills required to communicate with customers and employees.
• Intermediate computer skills with emphasis on MS Office products, ERP/MRP and CRM systems.

Responsibilities

• Plan, organize and schedule repair services, contracted maintenance, parts replacement and warranty work with customers, sales representatives, and service technicians. Maintain and update the SDOps service calendar including scheduled fieldwork, emergency services and technician availability.
• Develop business opportunities and enhance the customer experience by quoting replacement parts and labor projects.
• Prepare and present quotes to customers.
• Obtain cost estimates from vendors for services and parts.
• Create and process service orders for parts, labor, and service contract maintenance.
• Create and distribute work orders for repair services, contracted maintenance, parts replacement and warranty work to technicians. Order third-party equipment, performing scheduling, and create work orders for site testing and/or start-ups.
• Work with contract managers to ensure preventative maintenance is completed according to schedule.
• Track and confirm that all services have been completed, paperwork submitted, and expenses posted to ensure completion of work to close orders. Prepare service orders for invoicing or crediting by Accounting.
• Collaborate with CPT salespeople, logistics and customers to arrange deliveries of large shipments.
• Ensure technicians have proper credentials and meet safety requirements for access to assigned job sites.
• Further the goals and a positive image of Computer Protection Technology by conducting business with other MEPPI departments, customers, and suppliers in a timely and cooperative manner.

Skills

Multi-tasking

Communication

Interpersonal skills

Call center experience

Sales support experience

Education

Associates degree in business or related discipline

Tools

MS Office

ERP/MRP

CRM systems

Job description

Provide all aspects of service coordination for customer accounts for the San Diego Operations (SDOps) of the Service Center Division (SCD).

ESSENTIAL FUNCTIONS

• Plan, organize and schedule repair services, contracted maintenance, parts replacement and warranty work with customers, sales representatives, and service technicians. Maintain and update the SDOps service calendar including scheduled fieldwork, emergency services and technician availability.
• Develop business opportunities and enhance the customer experience by quoting replacement parts and labor projects.
• Prepare and present quotes to customers.
• Obtain cost estimates from vendors for services and parts.
• Create and process service orders for parts, labor, and service contract maintenance.
• Create and distribute work orders for repair services, contracted maintenance, parts replacement and warranty work to technicians. Order third-party equipment, performing scheduling, and create work orders for site testing and/or start-ups.
• Work with contract managers to ensure preventative maintenance is completed according to schedule.
• Track and confirm that all services have been completed, paperwork submitted, and expenses posted to ensure completion of work to close orders. Prepare service orders for invoicing or crediting by Accounting.
• Collaborate with CPT salespeople, logistics and customers to arrange deliveries of large shipments.
• Ensure technicians have proper credentials and meet safety requirements for access to assigned job sites.
• Further the goals and a positive image of Computer Protection Technology by conducting business with other MEPPI departments, customers, and suppliers in a timely and cooperative manner.

QUALIFICATIONS

• EDUCATION/SPECIAL SKILLS/EXPERIENCE/TRAINING:
• Associates degree in business or related discipline with 3 years of experience in sales, customer service or sales support in a service related industry, or equivalent education and experience.
• Ability to manage multiple priorities and meet deadlines.
• Intermediate call center, collections or related experience with customers.
• Intermediate interpersonal and communication skills required to communicate with customers and employees.
• Intermediate computer skills with emphasis on MS Office products, ERP/MRP and CRM systems.

Mitsubishi Electric Power Products Inc. is an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, ancestry, age, physical or mental disability or (as defined by applicable law) medical condition or genetic information, military or veteran status, or any other legally protected status.

The pay range for this position at commencement of employment is expected to be between $28.99 and $33.81 per hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Details of participation in additional compensation and benefit plans, including incentive, medical, financial, and/or other benefits (such as 401(k) eligibility and various paid time off benefits), will be provided if a candidate receives an offer of employment.

If hired, the employee will be in an at-will position and the Company reserves the right to modify base salary, as well as any other compensation program, at any time, including for reasons related to individual performance, Company or department performance, and market factors.